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Customer Contact and Dispatch Center

With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®.

Focusing on the Human Side of Technology means more than having live agents answer the phone. At CRC, it’s about finding ways to share our 24/7 call and alarm handling as well as dispatch technologies with those who need it most. For over 25 years, utilities have turned to CRC to help them turn staffing challenges into seamless solutions. 

United States United States
2 Village Drive, Suite 500 , Abilene, Texas 79606
(800) 892-1578
$50 - $99/hr
50 - 249
1992

Service Focus

Focus of BPO Services
  • Customer Service - 20%
  • Call Center Services - 80%

CRC's exceptional Other Services services give clients a considerable advantage over the competition.

Industry Focus

  • Business Services - 10%
  • Financial & Payments - 10%
  • Government - 10%
  • Healthcare & Medical - 10%
  • Legal & Compliance - 10%
  • Manufacturing - 10%
  • Real Estate - 10%
  • Transportation & Logistics - 10%
  • E-commerce - 10%
  • Startups - 10%

Client Focus

70% Small Business
30% Medium Business

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