Customer Care Solutions

ASSISTANCE simply means „help“. Help when you need it - immediately.
If a sudden emergency occurs, at any time of day or night, while travelling,
in every situation under any circumstances we are there to assist.

When an emergency occurs, all one has to do is dial our 24/7 available Alarm Center where our agents define the problem and we offer the best solutions to you. Finally our Coordinators activate our Local Service Provider Network or International Partner Network worldwide. We assist you in all matters until the problem is solved and we finalize the administration and claim management.

For Assistance in AUSTRIA, GERMANY and SWITZERLAND we rely on our own certified service provider network operating locally on behalf of the alarm center.