Customer Direct

A privately held company founded in 1997, Customer Direct has been developing and enhancing Customer Interaction Software and Contact Center Services for over 20 years Headquartered in St. Ann, Missouri, our team of 350+ provides Customer Care Solutions, Outsourced Business Processes, Powerful Business Intelligence and Communication Technology Consulting. Our centralized location and onshore workforce ensures that we can serve North American customers in a familiar, comforting, and empathetic way. Supporting multiple industries around the globe, Customer Direct’s Contact Center service offering provides both human resource staffing and telecommunications system capabilities. Our operational infrastructure combines facilities in St. Louis, MO and Queretaro, Mexico, along with a robust Work-at-Home program that employs Agents across the Midwest.

Customer Direct’s highly trained agents provide 24x7x365 Phone, Email, Chat, Mail, and Social Media interaction support. Each workflow and interaction is specifically and uniquely tailored around the needs of our clients. Our distinct experience, attention to detail, desire to serve, and ability to scale make Customer Direct an excellent partner for any business that handles large volumes of customer interactions and wants to do so with greater quality, efficiency, and options for its customers.