Digital Uppercut

Overview:

General Wax & Candle Company has been making and selling quality candles since 1949 and prides itself on creating great quality candles at competitive prices. While they are experts at everything wax, including formulating and manufacturing the wax they use, they recognize the advantage of working with outside companies for services that are not part of their core competency. That includes finding a trusted manufacturing, sales and marketing cybersecurity services supplier, a company like Digital Uppercut.

Why General Wax Chose Digital Uppercut:

The General Wax IT operation supports 60 employees, 40 workstations, 10 on-premise servers, and the associated peripheral equipment like printers. The company has an IT department with one person who reports to the president and head of manufacturing. This IT professional recognized they needed to ramp up their cybersecurity and began interviewing companies in the Los Angeles area who provide those services.

While researching possible providers, the company quickly discovered that every company they interviewed except for Digital Uppercut insisted on using Microsoft security products, which was an issue because General Wax is a Linux shop. The IT Manager was delighted with the willingness of Digital Uppercut to investigate, evaluate, implement, and maintain Linux-friendly cybersecurity products. Because of this flexibility, demonstrable expertise, and cooperative approach, he hired Digital Uppercut.

Building a Complete Set of Manufacturing and Marketing Company Cybersecurity Services

We worked with the IT Manager, Ken Harker, to develop a customized package of managed cybersecurity services that support his Linux machines. We provide General Wax with the following services:

Cybersecurity awareness training in support of their PII Protect initiative.
Email security.
24/7 monitoring of cybersecurity protections.
Annual risk assessments
Build a sandboxing environment for emails.
Manage the Security Information and Event Management (SIEM) solution.
Additionally, we’ve provided ad hoc support, including:

• Backup IT support on a break/fix basis.
• Set up virtual machines for the company’s power backup software.
• Provide advice and support for remote office capability and PCI compliance.
• Assist with setting up VLANs and the firewall/VPNs for the new retail location in Northern California.

What Does General Wax Have to Say About Us?
General Wax is delighted with the way Digital Uppercut came in, listened to their needs, put in the effort to find the best marketing company cybersecurity services, implemented everything flawlessly, and monitored the systems around the clock, allowing the IT Manager to go off the clock when the workday is done.

Overview:

Founder Maya Konviser saw a need for a client-friendly, personalized accounting, tax, payroll service, and counseling firm dedicated to helping small and mid-sized Southern California companies thrive in all economic cycles. She answered that need in 2001 by founding Accounting Taxes Payroll Partners (ATPP), which has been providing comprehensive support and services to business owners ever since.

Recognizing the importance of reliable accounting firm IT support services to their mission, ATPP expected the best from their service providers. After disappointing experiences with other IT companies, ATPP discovered Digital Uppercut eleven years ago. Since then, they have been delighted with the comprehensive and proactive services provided by Digital Uppercut.

The Problem:

Before partnering with Digital Uppercut, ATPP faced challenges with their IT service providers. Slow responses, frequent no-shows, on-premises fixes that often failed soon after, high employee turnover and relentless attempts to sell unnecessary upgrades were common issues. For a company dedicated to giving superior client service, being on the receiving end of these sub-par experiences was unsatisfactory.

The Solution:

In 2012, Digital Uppercut won ATPP’s trust and transformed its IT services experience. Today, ATPP benefits from rapid response times, remote problem diagnosis and resolution, reliable fixes, and a team of knowledgeable, patient, and friendly professional IT and Cybersecurity experts. And Digital Uppercut never tries to upsell ATPP anything they don’t need.

The accounting firm IT Support Services Digital Uppercut provides include the following services:

Rapid Response IT Support: Fixing ATPP IT issues and providing support for clients needing help accessing ATPP systems.
Cybersecurity: Hardware and software protections, 24-hour monitoring, and regular recommendations for improvement.
Cybersecurity Awareness Training and Testing: Testing includes random phishing emails and other tests to gauge employee responses.
Regulatory Compliance: Documentation, security, and backups to comply with accounting and finance all applicable regulations.
Remote Access: Secure, work-from-home services enabling employees to work remotely as effectively as in the office.