Please introduce your company and give a brief about your role within the organization.
My name is Michael and I’m the CEO and Founder of Ein-des-ein. Ein-des-ein is a company that offers app & web development services to help businesses build great digital products. We have outsourcing and outstaying engagement models to better aid businesses with accelerating their product growth.
What is the story behind starting this company?
The company was created 5 years ago. We grew from one designer to 60 in-house employees and we continue our growth. In the beginning, we were only design-oriented, but today the company offers full-cycle development.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We complete projects with the help of our in-house team. We continue to grow and expand. Our team structure allows us to take on big projects and successfully deliver them on time.
How does your company differentiate itself from the competition?
Our design-driven development approach has proven to be very good for different clients. We analyze each project's goal together with the client and prepare the maximum before the development begins. We are a young but already mature company, very agile and creative. Since we have a full-cycle development team in-house, we are very product-oriented and can execute on the highest level.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We cater to different industries, primarily to Healthcare, Fitness&Health, Logistics, Streaming, SportsTech. We also have a lot of experience with delivery services for food and beverages.
Please share some of the services that you offer for which clients approach you the most for?
Our clients mostly outsource mobile app & web development and ask for UX/UI design and Identity services. Our most popular technologies are Vue, React, and Node.js.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
The smile of a customer when they see the first draft of their project is something that gives me hope and satisfaction from the work. Each step is very iterative. The creation of an app is a very intimate process between the client and the supplier. We communicate regularly and make sure to keep our clients up to date about every aspect of the project.
What kind of support system do you offer to your clients for catering to their queries and issues?
We give our clients an opportunity to reach us via several channels and make sure their queries are always heard. They can also give us feedback in any form they prefer.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We offer all types of engagement models. However, Time & Material and Team-as-a-Service are the best practice.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We are starting from 40,000 USD — it is a minimum for a full-cycle project.
What is the price range (min and max) of the projects that you catered to in 2020?
The prices varied from 20,000 to 500,000 USD.
Where do you see your company in the next 10 years?
We will definitely evolve into the product powerhouse. I don't see us growing much in terms of employee count, however, we want to have more unique expertise onboard.