Evateck

Our collaboration with Evateck has been exceptional. From the start, there was a clear mutual understanding of our business goals, which made the entire process smooth and efficient. Evateck’s specialists demonstrated a high level of skill and professionalism, helping us to successfully implement customer service across all required channels. Their expertise was crucial in building a quality system of work that met all our needs. The teamwork and communication were seamless, ensuring that every aspect of the project was handled with care and precision.

The Evateck team demonstrated exceptional professionalism throughout the entire process. Initially, we were paired with an Onboarding Manager who assessed our existing customer support approach (which was virtually non-existent, amusingly). This manager then analyzed our analytics and facilitated the establishment of a customized help desk and knowledge base for us.

Following the setup phase, we were introduced to the support team. Two highly skilled agents were dedicated to our project, working eight hours a day, five days a week. They executed their responsibilities impeccably, exceeding our expectations. Stan, the founder, provided weekly progress updates and met with us at least twice monthly. We are currently contemplating expanding our collaboration with Evateck, as their assistance has enabled us to attract more clients.