Expivia Interaction Marketing Group Inc.

Expivia was founded in 2011 with 60 seats in Erie, Pennsylvania, built on a simple idea: build the contact center we would want to hire. No offshoring, no hidden fees, no layers of bureaucracy. Today Expivia operates 600+ agent seats with a hybrid in-house and work-from-home model—100% U.S. agents, zero offshore seats. Named Erie Startup of the Year in 2016, Expivia is family-run and operator-led, and is the only BPO on NICE CXone's Executive Council. Expivia built OttoQA, its own AI quality assurance platform, so every call is scored—not the industry-typical 2%—and clients see quality, compliance and sentiment dashboards the moment each call ends. Services include inbound customer service, outbound calling, technical support and customer success, live chat/email/SMS/social, back office support, after-hours/overflow/24-7 coverage, bilingual English-Spanish support, and AI virtual agents on NICE CXone Enlighten with instant handoff to live agents. Expivia is HIPAA, PCI DSS and SOC 2 compliant, with all-inclusive pricing of $28–$35 per hour, programs starting at 10 seats, and pilot launches in 14 days.