Framework IT

Framework IT is a privately owned Managed IT Services Provider founded in 2008 and headquartered in Chicago, Illinois. Owned and operated by its executive leadership team with no private equity backing, our priorities align directly with our clients, not outside investors. Our purpose: empower people to do more.

We deliver proactive IT support, strategic technology consulting, and enterprise-grade cybersecurity as a single, unified partnership for businesses with 10 to 500 employees. We serve the Chicago metro area, surrounding suburbs, the greater Midwest, and clients nationwide through remote support.

What Makes Us Different

Our Business Optimization Framework is a pricing model that actually lowers your monthly fee as your IT environment becomes more standardized, secure, and efficient. Think of it as a safe-driver discount for IT. Clients on this process average a 40%+ reduction in IT issues and 30% faster resolution times. Most MSPs profit when you have more problems. We flipped that model.

Every client works with a stable, named account team, not a rotating cast of technicians. This includes a Virtual CIO for strategic planning (with no sales commissions, so their advice is always in your best interest), a Service Manager, a Client Lead Engineer, and a dedicated Help Desk Pod. Our engineering team holds 70+ industry certifications and averages 5+ years of tenure, delivering deep institutional knowledge and consistent service.

Security Is Built In, Not Bolted On

Every managed services agreement includes a comprehensive, layered cybersecurity stack at no extra cost: AI-powered endpoint detection, 24/7/365 SOC monitoring, advanced email security, security awareness training with simulated phishing, MFA enforcement, dark web monitoring, SIEM logging, vulnerability scanning, and encrypted backup with anti-ransomware protection. This stack meets over 97% of cyber liability insurance requirements and typically delivers 20-40% lower insurance premiums.

Full-Service Technology Partnership

Beyond managed IT, we provide a complete range of technology services to support every aspect of your business:

• AI Services - Strategy, implementation, and responsible governance powered by an enterprise-grade, SOC 2/SOC 3 certified platform
• Cloud Communications - UCaaS, call center, and contact center solutions
• Cloud Infrastructure - Servers, backup and disaster recovery, hybrid cloud
• Cybersecurity Solutions - Penetration testing and advanced assessments
• Strategic Consulting - Budgeting, policy development, M&A integration, and office moves
• Telephony and Data - VoIP, telecom brokerage, fiber and cellular internet
• Lifecycle Management - Application consulting, licensing audits, and equipment refresh
• Physical Infrastructure - Low-voltage cabling, physical security, and access control

Industries We Serve

We bring deep expertise to financial services firms and RIAs (with FINRA-regulated experience), family offices, healthcare organizations (HIPAA-compliant with annual third-party audits), professional services, nonprofits, and multi-location businesses with proven deployments across 2 to 70+ sites.

Framework IT is a 7-time Inc. 5000 honoree, multiple MSP501 award winner, and has been named Best Managed IT Services Provider in Chicago five consecutive years. We are backed by 11 partnership guarantees, including a 30-day money-back guarantee, 100% satisfaction guarantee, and a commitment that your calls will always be answered live