a #PeopleFirst company

GGA Solutions delivers customer engagement and insights through superior business and staffing solutions. With deep experience and expertise in delivering outsourced nearshore business solutions, GGA Solutions seamlessly integrates into the operational platforms and business processes of its client-partners to connect and strengthen customer relationships. Since inception, the company has maintained a sharp focus on acting as an extension of the business capabilities and people talent of U.S.-based businesses seeking to improve, expand and scale operations. The goal at GGA Solutions is to marry the advantages of expertly built and managed nearshore solutions to the business needs of its client-partners. Strategically located less than a mile from the U.S. border and San Diego, California, GGA Solutions has a track-record of success in managing and scaling nearshore outsourcing solutions in key industry verticals such as retail, financial services and telecommunications. The company leverages bicultural talent available in Mexico’s fourth largest metropolis to build flexible multilingual solutions in English, Spanish, Mandarin and Portuguese that deepen customer engagement and strengthen brand loyalty. GGA Solutions continues expanding and has acquired capabilities to service from central america regions in 2022.

Certifications/Compliance

CMMI Level 3
Mexico Mexico
Dr. Atl 2280 - 401, Tijuana, Baja California 22010
+52-664-634-0799
< $25/hr
1,000 - 9,999
2017

Service Focus

Focus of BPO Services
  • Customer Service - 45%
  • Telemarketing - 10%
  • Technical Support - 15%
  • Back Office Services - 10%
  • Chat Services - 10%
  • Lead Generation - 10%
Focus of Software Development
  • Java - 25%
  • PHP - 25%
  • C# - 25%
  • .NET - 25%

GGA Solutions's exceptional Other Services services give clients a considerable advantage over the competition.

Focus of Translation Services
  • Language Translation - 100%

Industry Focus

  • Telecommunication - 20%
  • Insurance - 20%
  • Government - 15%
  • Financial & Payments - 10%
  • Healthcare & Medical - 10%
  • Retail - 10%
  • Banking - 10%
  • Advertising & Marketing - 5%

Client Focus

55% Large Business
35% Medium Business
10% Small Business

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