Grasp Solutions

Grasp Solutions is a Lahore-based call center, founded in 2015 and licensed by the Pakistan Software Export Board (PSEB), that runs 24/7 human dispatch and call answering desks for ground transportation companies in the USA, Canada, the UK and Australia.

We work with limousine and black car operators, taxi fleets, NEMT providers, food delivery businesses, coach operators and logistics companies. Our dispatchers answer calls in the client's company name, take and change bookings, assign and support drivers, track flights, send confirmations and handle after-hours, weekend, holiday and overflow cover.

We work inside the platforms our clients already use, including Limo Anywhere, Moovs, TaxiCaller, iCabbi, Onfleet and Shipday, so there is no platform switch and nothing to re-enter in the morning. Every call is answered by a trained person, not an AI voice bot.

Clients can start with only the hours they cannot cover, month to month, with no long-term contracts and special rates for overnight, weekend and holiday cover. We run dedicated desks for operators in New York, Los Angeles, Chicago, San Francisco, Las Vegas, Florida, Houston, Washington DC, Dallas, Boston and Atlanta.