Helpdesk. IT. BPO

Help on Call Ltd. (HOCL) provides Business Process Outsourcing solutions through a 24x7 helpdesk and IT infrastructure management. Certified ISO 9001:2000, HOCL offers services of international standards based on ITIL best practices. At HOCL, We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular outsourcing needs in terms of logistics, competencies and processes. The client is fully involved at each stage of the project life cycle during which trust and confidence is built.

Mauritius Mauritius
The Core, 10th Floor, 62 ICT Avenue, Ebene, Port Louis 72201
230 403 85 58
$50 - $99/hr
50 - 249
2008

Service Focus

Focus of BPO Services
  • Customer Service - 25%
  • Back Office Services - 25%
  • Email Support - 25%
  • Call Center Services - 25%
  • Inbound - 50%
  • Outbound - 50%

Industry Focus

  • Business Services - 20%
  • Healthcare & Medical - 20%
  • Hospitality - 20%
  • Information Technology - 20%
  • Telecommunication - 20%

Client Focus

80% Small Business
20% Medium Business

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