hey contact heroes GmbH

Welcome to hey contact heroes – your partner for excellent customer service.
We are an internationally operating BPO service provider based in Hamburg, with over 550 employees across 17 countries.

We support both medium-sized businesses and large corporations in building and managing efficient customer service solutions. Whether inbound, outbound, or back office – we offer flexible resources and scalable capacities. Our nearshore and offshore locations ensure maximum cost efficiency without compromising on quality.

Using modern tools like AI-powered agent assist systems and digital touchpoints, we create exceptional customer experiences.
hey contact heroes – where customer service meets innovation.

Certifications/Compliance

ISO 9001:2015
ISO 27001
Germany Germany
Am Kaiserkai 45, Hamburg, Hamburg 20457
00494030096175
< $25/hr
250 - 999
2021

Service Focus

Focus of BPO Services
  • Customer Service - 32%
  • Virtual Assistant - 5%
  • Telemarketing - 5%
  • Technical Support - 5%
  • Back Office Services - 10%
  • Chat Services - 7%
  • Lead Generation - 3%
  • Call Center Services - 33%

Industry Focus

  • Telecommunication - 20%
  • Travel & Lifestyle - 15%
  • Business Services - 10%
  • Transportation & Logistics - 10%
  • E-commerce - 10%
  • Banking - 10%
  • Art, Entertainment & Music - 5%
  • Financial & Payments - 5%
  • Healthcare & Medical - 5%
  • Insurance - 5%
  • Oil & Energy - 5%

Client Focus

85% Small Business
15% Medium Business

Detailed Reviews of hey contact heroes GmbH

No Review
No reviews submitted yet.
Be the first one to review