hi-connect

Hi-Connect is an Egyptian joint stock company established in 2008. It is a company owned by the General Authority for Health Insurance, and a group of companies operating in various fields to support the company's activities. These activities include information systems for hospitals, clinics, medical analysis laboratories and blood banks, in addition to establishing communication networks. Informational, technical, technical and administrative training. Hi-Connect includes a group of distinguished cadres with extensive experience in various disciplines, including master's and doctorate holders. The company is keen to provide the best services to its customers in the following areas:

- Call center services.

- Consulting services and integrated solutions in the field of information technology.

- Consulting services and integrated solutions in the field of medical services technology.

Hi-Connect relies in providing information technology services and modern technology services in communication services and complementary services to it on the distinguished and qualified cadres available to it, and the company also relies on its previous experience in various fields to support its customers from government agencies as well as the private sectors that deal with it.

 Services & Solutions (Local Market & Offshore)

As an expert local & offshore call canter provider, Hi-connect has over 15years of experience in meeting the local & offshore call canter outsourcing of local& global customers.

Business process outsourcing (BPO)

Consultancy Database service Back-office solutions Recruitment and Training Payroll Outsourcing Service Management Online Business Cycles (CRM, Email, social media) inbound & outbound customer contact solutions:

Telesales.

Teleservices.

Telemarketing.

Technical support.

Certifications/Compliance

ISO 9001:2015
ISO 27001
Great Place To Work

Partner Programs

AWS Partner
Google Partner
Meta Business Partner
Egypt Egypt
9 Mustafa Elnahas street, Cairo, Cairo 11765
+201111112342
< $25/hr
250 - 999
2008

Service Focus

Focus of BPO Services
  • Customer Service - 30%
  • Telemarketing - 10%
  • Technical Support - 10%
  • Back Office Services - 10%
  • Chat Services - 10%
  • Lead Generation - 10%
  • Email Support - 10%
  • Call Center Services - 10%

Industry Focus

  • Education - 20%
  • Food & Beverages - 20%
  • Government - 10%
  • Healthcare & Medical - 10%
  • Information Technology - 10%
  • Telecommunication - 10%
  • NGOs - 10%
  • Business Services - 5%
  • Other Industries - 5%

Client Focus

90% Small Business
10% Medium Business

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