HiPOINT

The raw truth is that providing great support is hard, very hard. The evolution we’ve gone through over the past few years testifies to this fact. Whether it was moving all our support in-house, offering Sunday appointments, or instituting mandatory weekend training, we have learned the hard way, through experience, that great support isn’t easy. We have learned that there are many elements that makeup great support, starting of course with great staff (e.g. our Geniuses), an integrated team approach, direct involvement of senior management, and a locked in process that constantly re-evaluates itself.