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Customer engagement, evolved.

ibex. MENA redefines excellence in business-to-business process outsourcing, product ecosystem, IT services & digital marketing. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.

UAE UAE
Ground Floor, Building 7, Dubai Outsource City, Dubai, UAE, Dubai, United Arab Emirates, Dubai, Dubai 00000
NA
250 - 999
2020

Service Focus

ibex. MENA's exceptional Maintenance & Support services give clients a considerable advantage over the competition.

Focus of IT Services
  • Cyber Security - 20%
  • Staff Augmentation - 20%
  • IT & Networking - 20%
  • Database Administration - 20%
  • Outsourcing - 20%
Focus of BPO Services
  • Customer Service - 20%
  • Virtual Assistant - 20%
  • Telemarketing - 20%
  • Technical Support - 20%
  • Call Center Services - 20%
Focus of DevOps
  • Docker - 25%
  • DevOps Automation - 25%
  • DevOps as a Service - 25%
  • DevOps Implementation - 25%

Industry Focus

  • Telecommunication - 30%
  • Information Technology - 20%
  • Automotive - 10%
  • Business Services - 10%
  • Healthcare & Medical - 10%
  • E-commerce - 10%
  • Food & Beverages - 10%

Client Focus

50% Medium Business
30% Large Business
20% Small Business

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