InfraWeb

Founded in 2018, InfraWeb MSP is a leading provider of professional call center and customer experience solutions, supporting businesses in delivering reliable, efficient, and high-quality customer interactions. With a strong focus on innovation, technology, and agile methodologies, InfraWeb MSP helps organizations streamline communication, strengthen customer relationships, and achieve sustainable growth.

Our team of over 80 experienced professionals manages more than one million customer interactions, delivering services with professionalism, empathy, and consistency. We operate 24/7/365, ensuring uninterrupted support for clients across multiple industries and time zones.

InfraWeb MSP offers a comprehensive portfolio of services, including customer service, technical support, CRM management, multilingual support, emergency and round-the-clock services, as well as market research and customer surveys. All our solutions are designed to be cost-effective, scalable, and easy to integrate into existing business operations.

Driven by our core values—quality, innovation, integrity, and customer focus—we are committed to exceeding client expectations and becoming a long-term strategic partner for companies that place customer experience at the center of their business. 

Certifications/Compliance

ISO 9001:2015
ISO 27001
Romania Romania
Hermes Business Campus, sector 2, Bucharest, Bucuresti 020335
+40723583773
Romania Romania
Smardan 32, Drobeta-Turnu Severin, Mehedinti 220135
+40723583773
NA
50 - 249
2018

Service Focus

Focus of BPO Services
  • Customer Service - 40%
  • Telemarketing - 10%
  • Call Center Services - 50%

Industry Focus

  • Business Services - 20%
  • Healthcare & Medical - 20%
  • Utilities - 20%
  • Consumer Products - 10%
  • Hospitality - 10%
  • Manufacturing - 10%
  • Enterprise - 10%

Client Focus

80% Medium Business
20% Small Business

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