Business Process Outsourcing & Customer Experience

Iterum Connections is a full-service business process outsourcing (BPO) and customer experience (CX) provider with nearshore operations to the U.S. Iterum’s inbound and outbound call/contact center services include customer and patient support, collections, fraud prevention, GDS management, and many other forms of back-office support. Iterum serves a variety of industries, with special expertise serving health plans, medical providers, financial services, fintech, telco, travel, hospitality, retail, e-commerce, and SaaS clients. Iterum leverages artificial intelligence (AI) to recruit top call center talent, train and enhance their skills, and deliver the best possible interactions for consumers worldwide.

United States United States
8950 SW 74th Court Suite 1901, Miami, Florida 33156
507 320-5200
NA
1,000 - 9,999
2019

Service Focus

Focus of BPO Services
  • Customer Service - 35%
  • Technical Support - 35%
  • Call Center Services - 30%

Industry Focus

  • Business Services - 100%

Client Focus

50% Medium Business
50% Small Business

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