iTSM Group

iTSM Group is a leading European consulting and technology company specializing in Enterprise Service Management (ESM), digital transformation, IT Service Management (ITSM), and ServiceNow® solutions. With more than 25 years of industry experience, the company helps organizations modernize their business processes, improve operational efficiency, and accelerate digital innovation through strategic consulting, implementation, managed services, and professional training.

Serving hundreds of national and international customers across industries including finance, manufacturing, healthcare, public sector, legal services, and customer support, iTSM Group delivers end-to-end solutions that combine people, processes, and technology. Its consulting approach focuses on understanding each client's unique business objectives and designing tailored solutions that enhance productivity, automate workflows, improve service quality, and create exceptional customer experiences.

The company's core service offerings include Enterprise Service Management, IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery, IT Operations Management (ITOM), Identity and Access Management (IAM), Business Process Management (BPM), digital transformation consulting, organizational change management, agile transformation, information security, and process optimization. As a ServiceNow® Elite Partner, iTSM Group provides expert consulting, platform implementation, application development, managed services, user experience design, platform optimization, and ongoing support to help organizations maximize the value of the ServiceNow ecosystem.

Beyond consulting and implementation, iTSM Group is recognized for its comprehensive training and certification programs. The company offers official training in ITIL®, PRINCE2®, Scrum, ServiceNow®, DevOps, and other industry-leading frameworks through instructor-led courses, workshops, online learning, and simulation-based training designed to build practical skills and improve organizational capabilities.

Operating through multiple subsidiaries across Germany, Switzerland, Austria, the Netherlands, Romania, and other European markets, iTSM Group combines local expertise with international reach. Its multidisciplinary teams of consultants, architects, trainers, and technology specialists work collaboratively to deliver scalable, measurable, and sustainable business outcomes.