kloud 7

Kloud 7: Unified Communications and Managed IT Platform

Kloud 7 is a nationwide provider of enterprise-grade unified communications (UCaaS), contact center solutions (CCaaS), managed IT, and network infrastructure. Built on a Class 5 Cisco Broadsoft Platform and hosted across five geo-redundant data centers in the United States and Germany, Kloud 7 is designed to consolidate fragmented technology stacks into a single, fully managed ecosystem.

The platform serves organizations seeking to modernize their communication infrastructure while offloading the day-to-day burden of network security, ISP management, and hardware maintenance to a proactive, US-based support team.

Core Solutions & Key Features

• Unified Communications (UCaaS): Kloud 7 replaces legacy PBX systems with Hosted Voice services, delivering 99.99% uptime. The K7 Connect application (powered by Cisco Webex) unifies VoIP calling, HD video meetings, and team messaging. Additionally, Kloud 7 provides Direct Routing for Microsoft Teams, enabling external PSTN calling directly from the Microsoft interface.

• Omnichannel Contact Center (CCaaS): Designed for high-volume support and sales environments, the platform features skills-based routing, workforce management (WFM), and real-time wallboards. Deep CRM integrations (Salesforce, HubSpot, Zoho) provide agents with instant screen pops to personalize customer interactions.

• Voice Intelligence & Analytics: Kloud 7 utilizes AI-powered call recording to provide live transcriptions and emotional sentiment analysis. Organizations can leverage over 400 sets of historical and real-time statistics, including Abandoned Call Recovery tools, to monitor performance and reclaim lost revenue.

• Advanced Business Messaging: The Engage App text-enables existing business landlines, allowing staff to send and receive SMS/MMS messages. For larger outreach, the Campaigns platform handles 10DLC-compliant bulk marketing and operational alerts.

• Managed Network & IT Security: The platform acts as an outsourced IT department, providing 24/7 NOC monitoring, proactive ISP management, endpoint security, and automatic 5G network failover to ensure uninterrupted operations.

• Industry-Specific & Legacy Support: Kloud 7 maintains support for critical analog infrastructure (elevators, fire alarms, POS systems) alongside modern digital tools. It also offers the Care Access platform, a specialized operational dashboard for healthcare facilities featuring secure patient handoffs and masked calling.