Marketing Resultant GmbH

Harald Henn, managing partner of Marketing Resultant GmbH, Mainz designs and optimizes customer experience, digital customer service projects and optimizes call centers based on more than 20 years of project experience. Together with Prof. Nils Hafner, Lucerne University of Applied Sciences and Arts, he developed the CEX Management Trend Radar.

He is editor of several ebooks on Chatbots and AI in Customer Service, Digital Customer Service and Contact Center.