Multilingual Connections

Translation, transcription, subtitles & voiceover
5.0 (5 Reviews) Write a Review
Overview
NA
10 - 49
2005
Multilingual Connections is a translation and transcription agency that supports organizations looking to understand, engage, and grow their multilingual audience.  We are headquartered in Evanston Illinois, just north of Chicago, and our global team is located in Turkey, Egypt, South Korea and throughout Latin America. We work in over 75 languages and provide the following customized localization services: Professional translation services: we translate co

Multilingual Connections is a translation and transcription agency that supports organizations looking to understand, engage, and grow their multilingual audience.  We are headquartered in Evanston Illinois, just north of Chicago, and our global team is located in Turkey, Egypt, South Korea and throughout Latin America.

We work in over 75 languages and provide the following customized localization services:

  • Professional translation services: we translate contracts, surveys, marketing materials, websites, apps, employee handbooks
  • Foreign language audio transcription services: we transcribe audio and video interviews, focus groups, seminars, meetings, and calls
  • Transcreation: a mix of copywriting and translation, we provide cultural and linguistic adaptation of creative content like movie titles and marketing/advertising campaigns
  • Subtitling: we provide multilingual subtitles for film, documentaries, advertising and corporate training/eLearning content

Our industry expertise includes marketing, market/qualitative research, education/academic/eLearning, law, film/entertainment, museums, cultural institutions, and government.

We’re a woman-owned small business (WBENC, WBE, WOSB, EDWOSB, and DBE), and we’re members of the American Translators Association (ATA), Association of Language Companies (ALC), and Globalization & Localization Association (GALA).

We pride ourselves on the quality of work we do, the relationships we create with our clients and linguists, and the impact we have on our community. Reach out to us with questions or to discuss your upcoming projects!

 

Key Clients

Our clients come from a wide variety of industries and from across the globe, but they all share one thing in common – and that's their need to create connections through language. We value their trust, partnership and success. We've helped many brands connect with their customers through language solutions, including Google, Barilla, Four Seasons Hotels and Resorts, Pew Research Center, NBC, and others. 

us
United States
Multilingual Connections
847 Chicago Ave Ste 250, Evanston, Illinois 60202
+1-877-292-5264
Focus Area
Service Focus
  • Translation Services
  • Business Services
80%
20%
Industries Focus
  • Advertising & Marketing
  • Business Services
  • Financial & Payments
  • Healthcare & Medical
  • Hospitality
  • Information Technology
20%
20%
20%
20%
10%
10%
Customer Reviews
5.0 (5 Reviews)

Reliable, fast service

Brooke Semel
posted on 11/11/20
Our organization has used Multilingual Connections to translate several documents that were both time sensitive and being used with a wide audience. I could rely on the team to deliver the documents in the agreed upon timeframe and with accuracy. I am always able to reach someone and get a quick reply, addressing small concerns and large translation tasks. I appreciate the friendly, reliable service, and I recommend the company to make documents more accessible.

What is it about the company that you appreciate the most?

Reliable communication and quick turn around.

Project Details
Translation Services
$0 to $10000
posted on 11/11/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Quality service, great team!

Kimberly Durón
posted on 17/11/20
Our organization has been working for several months now on a bilingual campaign that relies heavily on transcription services. We have had a wonderful experience with the team at Multilingual Connections. They have a rapid turnaround time, friendly staff, and high-quality work. We needed a quick turnaround during a week that our point person was out, and we quickly received contact from another coordinator to make sure our needs were met. Would definitely recommend to colleagues!

What is it about the company that you appreciate the most?

Quality service with rapid turnaround

Project Details
Translation Services
$0 to $10000
posted on 17/11/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Great experience with transcription & translation services

K
posted on 10/6/21
We worked with Multilingual Connections on a large transcription project with a specific deadline. Despite bit schedule upheavals on our end due to the pandemic, MC remained easy, organized, and friendly to work with throughout, and provided high quality transcriptions and translations of interviews in multiple languages, and were able to meet our deadline. We are very satisfied with our experience, and are hoping to continue working with them in the future.
Project Details
Translation Services
posted on 10/6/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Great company to work with

ACAAI
posted on 10/6/21
Multilingual Connections has been a great asset to us this past year. They've quickly translated timely information on COVID-19 for our website into Spanish, and worked on several other Spanish-language projects, including providing captioning for a video. Their work has been top notch.
Project Details
Translation Services
posted on 10/6/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Excellent company to work with

M
posted on 10/6/21
We use Multilingual Connections often for our translation needs. They are fast, friendly, and do a wonderful job with providing us quotes, translations, typesetting, and working with us in Rush situations. Kentaro, our representative goes above and beyond to accommodate our needs. I highly recommend this company.
Project Details
Business Services
posted on 10/6/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings
Executive Interview
Jill Kushner Bishop
Jill Kushner Bishop
Founder & CEO, Multilingual Connections
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
We’ve been using GoodFirms for over a year, and it has brought a steady stream of visitors and potential clients to our website. We appreciate the service that GoodFirms offers – by creating a business listing for Multilingual Connections, we have gotten more exposure among users looking for translation and transcription services.
Please introduce your company and give a brief about your role within the organization.
Multilingual Connections is a Chicago area translation agency that supports organizations looking to understand, engage & grow their multilingual audience. Our global team provides translation, transcription, transcreation, subtitling, and voiceover services in over 75 languages. I am the Founder & CEO of Multilingual Connections, I am passionate about building a great work environment for our team and I am proud of the impact our work has on the world.
What is the story behind starting this company?
After finishing my Ph.D. in linguistic anthropology, I worked as a corporate anthropologist and then oversaw Language and Culture Programs for Chipotle Mexican Grill. I saw the role that language and culture played within organizations and was excited about the opportunity to leverage my academic and work experience in a new way. In 2005, I launched Multilingual Connections, and over the years, we’ve grown to support our clients’ increased need to communicate with multilingual speakers - both in the US and internationally.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We are headquartered in Evanston Illinois, just north of Chicago, and we have a global in-house team of language and culture experts and dedicated project managers. We also work with a global network of translators, transcriptionists, subtitlers, voiceover talent, copywriters, and desktop publishing experts who are chosen for projects based on their language and industry background and experience.
How does your company differentiate itself from the competition?
Multilingual Connections is a human-powered and tech-driven company that focuses on relationships. We believe in building long-term partnerships and finding the right solutions for our clients’ needs. That could mean streamlining workflows to deliver fast and accurate translations or creating new technology solutions that work with client needs. But no matter what, we provide linguistically accurate and culturally nuanced language services.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We work with clients that come from a wide variety of industries. However, a bulk of our work is in the following sectors: 
  • Education & Academia
  • Media, & Entertainment
  • Global Export
  • Government
  • Human Resources
  • Legal & Law Enforcement
  • Market Research
  • Marketing & Advertising
  • Museums & Cultural Institutions
  • Travel & Hospitality
Please share some of the services that you offer for which clients approach you the most for?
  • Translation – human professional translation services for every need: websites, surveys, marketing materials, scripts, employee communication, and more
  • Transcription – fast & accurate English and foreign language transcription services
  • Transcreation – a mix of translation and copywriting, perfect for marketing content, advertising campaigns, taglines, movie titles, and other creative materials
  • Multilingual voiceover and subtitling in 75+ languages
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
As a part of our relationship-driven approach, we start by getting to know our client's project goals and discover what success looks like for them. After we complete a project, we develop our partnership by debriefing, improving workflow efficiencies, and incorporating feedback to ensure future success. We strive to constantly educate, automate, and focus on accomplishing our clients’ goals.
What kind of support system do you offer to your clients for catering to their queries and issues?
We pride ourselves on our partnership approach to language services. Every client, no matter the size of their project, receives the same level of service. You will be introduced to a dedicated project manager who will provide a quote, answer questions, explain the process, confirm the deadline, and be your point person from start to finish. Our project managers are knowledgeable, responsive, and reliable.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Our services are billed on a per-project basis - no retainer or monthly fees - and our clients are always given a quote upfront so there are no surprises. Each service is charged separately (i.e. per word for translation or per audio minute for transcription). And, there is a range of pricing depending on the languages, with Spanish being the lowest cost option to more expensive languages like Japanese.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Yes, we have a $95 minimum requirement for English and Spanish projects, and a $125 minimum for all other languages.
What is the price range (min and max) of the projects that you catered to in 2020?
We’ve handled one-off projects as small as $95 to enterprise-wide partnerships that are hundreds of thousands of dollars a year.
Where do you see your company in the next 10 years?
In the last two years, we’ve nearly doubled our staff and grown our revenue by 58% - and we’ve done that by listening to our clients and ensuring our team feels valued and engaged. Our goal is to continue our strong revenue growth and to be a company that our employees never want to leave.