Please introduce your company and give a brief about your role within the organization.
I Mr. Rahim Makhani play the role of CEO and the Managing Partner of the NevinaInfotech.com Company. We are a leading organization in India, delivering custom build Mobile App and Web Application development, with that we also provide custom CRM and ERP Solutions as well. We are a one-stop solution provider, which means from scratch till deployment we provide all the services and take the responsibility to assist our customers.
What is the story behind starting this company?
The main motive to start this organization is to deliver clients the best optimized products with a group of people who have pride in work. Maybe we are small in size comparatively but the ambition is to deliver a 100% Bug-free product.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We work on Agile Model Methodology for every project we take in, the reason we can emphasize client and interaction with them is more convenient and the journey for developing an application is made smooth. With Mobile and Web Application development we also provide developers for hiring for Full-time, Part-time, and Hourly-hiring.
How does your company differentiate itself from the competition?
The key point of differentiation I can say is the dedicated resources we provide, not many companies do that. For example, if any client rewards us with any project based on the requirement of the system we select total team members and we allocate the entire team to the project till the completion of the project that team will not work for any other project, so here we are able to achieve the required focus and dedication to get final quality product.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We basically serve all categories of people who need app development or any software development support, as we are living in a time where technology is emerging, and embedding the technology to many businesses is the new normal.
And yes we have repetitive customers as once we develop the product them the story doesn’t end here. Every developed product whether a web or mobile app it requires maintenance and support at one point and so we also provide the maintenance and support services which also allows the client to add more features with time and expansion of their business. We have a 100% ratio of our repetitive business from our clients.
Please share some of the services that you offer for which clients approach you the most for?
The majority of clients approach us for Mobile and Web Application development, as we are also expanding ourselves for working on many technologies like AI, ML, Blockchain, and IoT to power the product we deliver.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
99% is the satisfactory rate and my vision is to reach the level of 100%, quick support, transparency, sound technical team, high documentation process, project management are the services which I take care for client to make them highly satisfied.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have 24x7 available phone assistance and E-Mail support where our customers or any concerned person who needs any assistance can reach out to us. And if any issue is not resolved by the team in 24 Hours then there are strict protocols that take place in action.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
When we are providing an application we charge clients on an hourly basis with the standard rate that particular feature is going to take and after the total of the entire project is charged to them dividing it into milestones.
Do you take in projects which meet your basic budget requirement? If yes, what is the ANS:- minimum requirement? If no, on what minimum budget you have worked for?
Min project size is $10,000.
What is the price range (min and max) of the projects that you catered to in 2020?
The prices range for 2020 was min 30,000 USD to max 2,50,000 USD.
Where do you see your company in the next 10 years?
I see my company where clients are willing to work with us and everybody knows what my companies and name is what services we provide.