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CUSTOMER SERVICE & BUSINESS PROCESS NEAROFFSHORING

At NewCo we have everything to service your business: technology, infrastructure, ISO quality standards, performance management systems, and we are PCI and GDPR compliant. But more important, we have a passioned, eager and motivated team that looks forward to work with you.
High-quality, multi-lingual Near-and Offshore Contact Center BPO service provider, passionate about outstanding operational excellence and driven by superior customer experiences.

Spain Spain
Carrer De Fluvá 65, Barcelona, Barcelona 08019
34 622 229 154
$25 - $49/hr
250 - 999
2010

Service Focus

Focus of BPO Services
  • Customer Service - 50%
  • Back Office Services - 50%

Industry Focus

  • Telecommunication - 17%
  • Retail - 17%
  • Other Industries - 17%
  • E-commerce - 17%
  • Business Services - 16%
  • Information Technology - 16%

Client Focus

70% Small Business
30% Medium Business

Detailed Reviews of Newco Communications

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Whistle Blower

NewCo Casablanca Very Toxic Environment

This is a company with an extremely toxic environment and NO communication at all. Both from NCC/NewCo side as WorldLine side.
Furthermore the strict #Covid-19 rules from the Moroccan government aren't kept in the office in Casablanca. And, you will not get paid when leaving the country because it goes by cheque and they are not wiling to help you out here. There isn't a more toxic company than this one.
As I will not get paid I really can not care less what is happening with the company in Morocco. When the government will close it down due to now following the rules... I could not care less.

Management awful as other departments. This company has no right to exist.

What service was provided as part of the project?

BPO Services, Business Services, IT Services

What is it about the company that you appreciate the most?

Nothing at all. The most toxic company I worked for in my 35 years of experience.

What was it about the company that you didn't like which they should do better?

Communication (ALL departments) Being good for employees Being good for customers Etc. Etc. Etc.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating