Overview

About OmniCX

Customers choose OmniCX because we provide affordable, scalable, and multilingual customer support solutions tailored to their business needs. We support 15+ languages across 12+ countries and regions, helping global brands deliver fast, localized, and consistent customer experiences through email, chat, phone, tickets, and social channels.

Our team combines experienced multilingual agents, standardized service processes, CRM systems, knowledge management tools, and AI-powered quality inspection to ensure efficient operations and reliable service quality. Whether a business needs 24/7 call center support, technical support, back-office processing, or full-process BPO services, OmniCX offers flexible solutions that help reduce operating costs while maintaining high customer satisfaction.

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Focus

Service Focus of OmniCX

How the team's effort is distributed across services.

100%

Industries Focus

10%10%10%10%10%10%10%10%10%10%

Client Focus

Small Business20%
Medium Business60%
Large Business20%

The Positioning

AI Tools & Purpose

The stack the team uses to move faster.

AI Quality Inspection Too
AI QA tool for service quality monitoring

Where we are

Locations (1)

Offices where OmniCX operates.

Headquarter
China

China

3039 Bao'an North Road, Tianxin Community, Sungang Sub-district, Luohu District
Shenzhen, Guangdong 518001