ONECX

ONECX is a leading and highly sought-out digital customer experience company for Indian enterprises and global brands. It designs, engineers, operates and owns digital customer experiences.

ONECX is the brand of Razornext Technologies Private Limited, a Razorpod Group Company.

Its seven services are:

1. Experience Design (UX)
2. Experience Engineering
3. AI MAX
4. Martech Solutions
5. Personalisation
6. Data Engineering
7. CX Strategy & TransformationConnected Experiences™ is its framework for running the customer experience as one system, so every touchpoint connects to a measured business outcome.

Under the Build. Operate. Own. operating model, ONECX builds the experiences, operates them in production against agreed targets, and owns the outcomes rather than handing over a project and stepping away.

Its 110+ specialists work as one accountable team of strategists, designers, engineers and data architects. With 85+ projects completed and an 82% repeat-client rate, it is a leading player in the Indian ecosystem. Its clients speak highly of the team, their quality and commitment.

ONECX has delivered digital customer experiences for Airtel, SUD Life Insurance, Religare Broking, Mahindra and Mahindra, HPE, Carrier Midea, Himalaya, Revolt Motors, Greaves Ampere, Ministry of Manpower, Singapore, Diageo, PayPal, LIXIL, Bill & Melinda Gates Foundation, Government of Assam and more.

ONECX serves enterprises in BFSI, telecom, automotive, retail, alco-bev, pharma, consumer electronics, manufacturing, government, digital products and healthcare across India, the US, the UK and Singapore, from its headquarters in Gurugram (HQ) and offices in Mumbai and Chandigarh.

Their solution is DPDP-defensible by design: consent capture, data residency and audit trails are built into delivery under India's Digital Personal Data Protection Act.

They are pioneering Adaptive UX and Signal-based UX design. Their experimentation and personalisation approach has also seen a lot of adoption.