We make building offshore teams black and white.

Pandr Outsourcing builds full-scale offshore teams that slot into enterprise workflows and deliver measurable gains in speed, resilience, and cost efficiency.

Operating from our regional office hub in Legazpi City (Philippines) guarantees a higher tenured team with indsutry leading retention. We secure degree-qualified talent and keep staff turnover under three percent a year, preserving institutional knowledge and data integrity for the long term.

Core Verticals -

Customer and Technical Support Finance Support (bookkeeping, accounts payable, accounts receivable) Ecommerce and Retail Operations Data Antry/Administration and Business Support

Delivery Framework - 

Deep Dive – Data-driven reviews of tickets, cycle times, and handoffs uncover hidden friction across the four verticals.

Plan – We co-define role matrices, KPIs, security controls, and shift coverage to mirror global service windows.

Recruit – A dedicated talent squad sources, tests, and shortlists specialists in cohorts so you can spin up entire work cells, not isolated hires.

Onboard – SOP libraries, sandbox environments, and live dashboards are preloaded before day one, enabling new teams to reach productive baseline in their first week.

Support – A client success manager drives weekly stand-ups, monthly scorecards, and quarterly optimization labs, ensuring continuous performance lift and easy scaling. 

Enterprise-Grade Advantages - 

Scale at Will – Launch a five-person pilot or a 200-seat operation under the same governance model.

Control with Clarity – You retain system ownership, data access, and real-time KPI visibility while Pandr carries HR, payroll, legal, and IT compliance risk.

Security First – Enterpris-grade controls, geo-fenced networks, and biometric office access protect sensitive information.

Operational Resilience – Redundant power, connectivity, and leadership layers keep service levels stable during disruptions. 

Pandr Outsourcing is the obvious first choice for reliable offshore support.

Certifications/Compliance

Great Place To Work
Philippines Philippines
The Vinson, Rizal St, Pob, Legazpi City, Albay, Bicol 4500
1300 219 182
< $25/hr
250 - 999
2016

Why Pandr Outsourcing?

  • 97 percent staff retention rate
  • Money-back guarantee on all new hires
  • Hands on guidance and set up

Service Focus

Focus of BPO Services
  • Medical Billing - 10%
  • Payment Processing - 5%
  • Back Office Services - 20%
  • Chat Services - 10%
  • Email Support - 10%
  • Call Center Services - 35%
  • Medical Coding - 10%

Industry Focus

  • Healthcare & Medical - 15%
  • Telecommunication - 15%
  • Manufacturing - 15%
  • Transportation & Logistics - 15%
  • Information Technology - 10%
  • Retail - 10%
  • Insurance - 10%
  • Utilities - 5%
  • Travel & Lifestyle - 5%

Client Focus

70% Medium Business
5% Large Business
25% Small Business

Detailed Reviews of Pandr Outsourcing

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Client Portfolio of Pandr Outsourcing

Project Industry

  • Healthcare & Medical - 100.0%

Major Industry Focus

Healthcare & Medical

Project Cost

  • Not Disclosed - 100.0%

Common Project Cost

Not Disclosed

Project Timeline

  • Not Disclosed - 100.0%

Project Timeline

Not Disclosed

Portfolios: 1

End-to-End Offshore Team Build for Scalable Business Operations

End-to-End Offshore Team Build for Scalable Business Operations

  • End-to-End Offshore Team Build for Scalable Business Operations screenshot 1
  • End-to-End Offshore Team Build for Scalable Business Operations screenshot 2
Not Disclosed
Ongoing
Healthcare & Medical

PANDR Outsourcing is currently supporting an ongoing offshore customer support engagement for an international client.

The project involves continuous management of a dedicated remote team handling customer inquiries across email, chat, and CRM platforms. The team is actively being trained, optimized, and monitored to ensure consistent service quality and alignment with client processes.

We are continuously refining workflows, improving response times, and scaling team capacity based on demand.