Pan-African leader

PCCI Group, one of the Pan-African leaders in customer operations outsourcing , was created in 2001. With 20 years of experience in the management of inbound and outbound contacts, back office operations, fulfillment and digital channels, PCCI has now presence in 8 countries in Africa. The Group operates 12 contact centers for large companies in the telecommunications, media, banking industries as well for institutional players such as governments, NGOs, etc.

Senegal Senegal
Immeuble Jean Lefevre, Rue BX 3, Point E, Dakar, Dakar 10000
221-338697100
$100 - $149/hr
1,000 - 9,999
2001

Service Focus

Focus of BPO Services
  • Customer Service - 25%
  • Technical Support - 25%
  • Back Office Services - 25%
  • Call Center Services - 25%

Industry Focus

  • Financial & Payments - 10%
  • Government - 10%
  • Healthcare & Medical - 10%
  • Information Technology - 10%
  • Telecommunication - 10%
  • Utilities - 10%
  • Banking - 10%
  • Insurance - 10%
  • Art, Entertainment & Music - 5%
  • Media - 5%
  • Retail - 5%
  • E-commerce - 5%

Client Focus

50% Large Business
50% Medium Business

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