People First BPO

People First BPO is about growth Your growth.
BPO services from partners focused on helping you scale.

– You shouldn’t have to lose opportunities for growth because you don’t have the right people supporting you.
– You shouldn’t have to put off scaling because you’re not sure you can take on the task-load – or the cost – that comes with hiring the people you need.
– You shouldn’t have to worry about losing customer satisfaction because you’re stretched too thin to provide a level of service you’re proud of.

That’s why at PFBPO, we provide:
– Outsourced back office support that keeps your business running smoothly
– Outsourced customer service support that keeps your customers feeling well-taken-care-of
– Happy, well-trained employees dedicated to your work for the long haul – and for more manageable salaries
– Educated, English-savvy customer service reps with communication skills polished enough for high-end customers
– Partners on the management level who respond within minutes to any question or need

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With 25 years’ experience in business leadership, we know how frustrating it is to lose precious time, energy and money to employee management.

That’s why we created People First BPO.

We’re a boutique business process outsourcing company that frees business owners of their HR stresses with our customized, top-quality outsourced back office and customer service support.

Based in the Dominican Republic, we recruit, qualify, manage, and retain polished, savvy local employees that match your company’s needs and culture. That means you get top-quality staff minus the management headaches -and plus significant cost-savings.

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The BPO vendor who cares
With us, you’re not just another client account. Your growth vision becomes ours. From employees to C-suite, we’re:

Driven - We’re a growth-oriented bunch, constantly learning and sharpening our skills and know-how so we can maximize your BPO investment - and your business growth.

Trustworthy - We deliver on our promises to the max - on time, every time, excuse-free. We keep communication with both our clients and team members open, honest, and transparent.

Clear - We’re meticulous in making sure everyone knows exactly what’s expected of them - and equally careful about holding team members accountable to fill those expectations.

Respectful - Everyone at People First, from clients to employees, is treated with respect and dignity. This culture of care and respect enables our employees to thrive - and invest their enthusiasm, confidence, and professionalism in their work for you.

Team members you’ll be proud of!