RadicalMinds Technologies Pvt Ltd

Radical Minds Technologies Pvt. Ltd. is an India headquartered business process management company that started in 2010 with a team of 50 people and a simple goal of making customer operations easier for its clients. Today, the company has more than 7,000 employees and supports customers in over 20 languages. Its operations include three centres in Gurugram, one in Noida and one in Bengaluru, with a Mumbai centre planned to open soon. The company also has business contact locations in London, United Kingdom, and Ashburn, Virginia, United States, providing a local point of contact for clients in the UK and US.

We support businesses with inbound and outbound call centre services, omnichannel support and collections, customer verification, document processing and other back office operations. Its clients operate across food delivery, online travel, healthcare diagnostics, consumer durables, credit cards, fintech and insurance. Some of these relationships have continued for nearly ten years.

Every engagement begins with understanding the client's business processes, customer journey and service expectations. The team discusses communication channels, language requirements, service levels, escalation procedures and governance needs before building a dedicated team. Teams can start from 20 seats, with quality reviews and regular reporting in place from day one. The focus is on providing reliable support, maintaining clear processes and helping clients manage their customer facing and back office operations effectively.