Rudolph CX LLC

Rudolph CX LLC is a performance support tool (PST) design shop based in Durham, NC. We build done-for-you, research-backed field guides that meet frontline workers in the moment — when the situation is live, the stakes are high, and training is nowhere in the room.

Our guides are built for any sector where frontline workers handle regulated, high-stakes interactions: healthcare, financial services, workforce development, social services, and reentry. Each guide is situation-first — the worker types what is happening and gets the exact steps, the exact script, and the escalation path in one panel.

Products include Aidline℠, Caseline℠, Chartline℠, Lendline℠, Workline℠, and Reentryline℠ — each built for a specific sector, each deployable without IT infrastructure. We serve operations directors, workforce program managers, and HR leaders at organizations that cannot afford for their frontline to guess.