SMC Consulting

SMC Consulting is a leading digital transformation and ITSM consulting company headquartered in Belgium, helping organizations modernize their operations through technology, automation, and strategic consulting. Since 1995, the company has partnered with businesses across Belgium, France, Luxembourg, and Switzerland to design, implement, and optimize IT Service Management (ITSM), workflow automation, CRM solutions, customer engagement platforms, and AI-powered business processes. With more than 400 successful projects delivered, SMC Consulting has earned a reputation for completing projects on time, within budget, and with a strong focus on long-term business value.

The company's expertise extends beyond traditional IT consulting. SMC Consulting provides end-to-end digital transformation services, including ITSM implementation, ServiceNow, HaloITSM, Freshservice, CRM and sales automation, knowledge management, workflow integration, and no-code automation using modern business platforms. Every consultant is ITIL v4 certified, ensuring that each project follows globally recognized best practices for service management and operational excellence.

SMC Consulting also develops innovative AI solutions, including Aurion AI, an intelligent voice agent designed to automate repetitive Level 1 IT support tasks such as password resets, ticket status inquiries, service requests, and incident reporting. By integrating artificial intelligence into IT operations, the company helps organizations reduce manual workloads, improve response times, and enhance customer and employee experiences while enabling teams to focus on strategic initiatives.

With over 25 years of industry experience, SMC Consulting combines deep technical expertise with practical business knowledge to deliver measurable results. Its customer-centric approach emphasizes transparency, reliable project delivery, comprehensive training, and ongoing support, enabling clients to achieve sustainable digital transformation. Whether implementing enterprise ITSM platforms, automating business workflows, or designing AI-driven operational solutions, SMC Consulting empowers organizations to become more agile, efficient, and future-ready.