All-in-One Contact Center Solution

Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers.

From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

Singapore

6 Raffles Quay,#14-02, 048580

18810808701

Service Focus

Focus of Artificial Intelligence

Deep Learning - 20%
NLP - 20%
Machine Learning - 10%
ChatGPT Development & Integration - 10%
Generative AI - 10%
Speech & Voice Recognition - 10%
LLM Development - 10%
AI Consulting - 5%
AI Integration & Implementation - 5%

Industry Focus

Retail - 30%
Financial & Payments - 20%
E-commerce - 20%
Gaming - 10%
Enterprise - 10%
Insurance - 10%

Client Focus

30% Small Business

30% Midmarket Business

40% Enterprise

Review Analytics of Sobot

38
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

They have saved my company and made it amazing — I love working with them.

Christine Livingstone, VP Technology at Nature's Path Foods

They deliver more than expectations

Julia Smith, Director at Hearst Magazines

They work remotely and send us an email to let us know they started work and when they ended work.

Stefan Catsicas, Managing Director at Skyviews Life Science

We were impressed with the documentation and deliverables that Sobot provided.

Patrick Veling, CEO at Real Data Strategies Inc., California

Sobot showed impressive experience and expertise as a React web developer.

Eudis Anjos, Head of Engineering at security software & consulting Inc

What Users Like The Most

What stood out the most about Sobot was their deep understanding of our industry and how they tailored their solution to meet the specific needs of an educational institution. It wasn't just about implementing a generic platform—it was clear that they understood the unique challenges we face and designed something that truly addressed those challenges. Their ability to integrate multiple channels into one seamless experience was particularly impressive.
What stands out the most about Sobot is its seamless integration of the Whats App Business API with chat bot functionality. It’s incredibly user-friendly, and the AI-powered chat bot ensures that we can manage customer queries and interactions efficiently, even during peak campaign periods.
What made Sobot stand out is how it seamlessly integrates chatbot automation with the WhatsApp Business API. It has simplified our client communication, allowing us to manage both automated and real-time conversations all in one place. The platform is user-friendly, and the chatbot’s ability to handle routine queries saves our team considerable time, letting us focus on more complex tasks.

What Users Like The Least

As for areas of improvement, we really didn’t have any major concerns.
The only minor downside would be the learning curve for the more advanced features. While the basic features are easy to grasp, it took a little time to fully get the hang of some of the more complex integrations
One minor drawback is the initial setup process, which took a bit longer than expected to fully customize the chatbot for our specific needs. The learning curve was a bit tedious, but once we got everything set up, the platform worked like a charm.

Detailed Reviews of Sobot

5.038 Reviews

Rober Tallitsch, Director - Healthcare - Artificial Intelligence and Analytics at Cognizant

Posted on Mar 4, 2025

THey respond promptly and are professional.

Sobot delivers on time and within budget. We have been impressed with Sobot professionalism, fast turnaround time, and responsiveness. and handle all of our concerns professionally. They communicate very well

What was the project name that you have worked with Sobot?

Blockchain Technology

What service was provided as part of the project?

Software Development

Describe your project in brief

Sobot developed a blockchain solution. They supply blockchain development and ensuring that everything is secure and properly audited

What is it about the company that you appreciate the most?

Everything about Sobot

What was it about the company that you didn't like which they should do better?

None

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Other Industries

Chris Ichelson, Chief Executive Officer [CEO] at 360 SOC, inc

Posted on Mar 4, 2025

Working with Sobot has streamlined our communication processes,enhancing customer engagement through

Sobot has completely transformed how we manage client communication. It has reduced response times dramatically, freeing up our team to focus on more complex tasks. The integration with Whats App has been a game-changer, as many of our clients prefer using it for inquiries, and the platform allows us to respond quickly and efficiently, improving overall client satisfaction.

What was the project name that you have worked with Sobot?

Streamling Communication and Boosting Engagement with Sobot

What service was provided as part of the project?

Software Development, Robotic Process Automation

Describe your project in brief

360 SOC’s
Security Team helps enterprise organizations uncover & manage security more
efficiently, higher quality & faster mean to detection time. 360 SOC & HTG 360,
Inc as an organization have built a reputation for delivering innovative security
solutions at competitive rates to the under served business communities.

What is it about the company that you appreciate the most?

I love how Sobot integrates both AI-driven chat bot functionality and Whats App Business API into one seamless platform. It has significantly simplified our customer interactions. The automation capabilities are spot-on, and the user-friendly interface allows our team to easily manage conversations without feeling overwhelmed.

What was it about the company that you didn't like which they should do better?

The only minor issue we've encountered is the occasional lag in response time during peak traffic. It's not a frequent problem, but during high-demand periods, it does slightly affect the overall experience.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed
Business Services

Harry Bowler

Posted on Mar 4, 2025

The project delivered impressive results

The project delivered impressive results. We saw an increase in the efficiency of our tele-health services due to AI chat-bots handling routine inquiries and scheduling. There was a reduction in the administrative workload for our nursing staff, allowing more focus on patient care, and an improvement in patient satisfaction scores, thanks to personalized care recommendations and streamlined prescription processes.

What was the project name that you have worked with Sobot?

AI Solutions for Enhanced Healthcare Delivery.

What service was provided as part of the project?

Artificial Intelligence

Describe your project in brief

We wanted to improve our healthcare-at-home services by using advanced AI technologies. Our goals were to enhance patient care, make our operations more efficient, and offer a more personalized experience. We hired SOBOT to help us achieve these goals by implementing Generative AI solutions specifically for our tele-health services, nursing care, and repeat prescription processes.

What is it about the company that you appreciate the most?

Their project management

What was it about the company that you didn't like which they should do better?

Nothing to say

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
Completed
Healthcare & Medical

Parker Lees, Sales Representative at KETTLER Showroom

Posted on Mar 4, 2025

Professional Software Development by sobot

We approached Sobot to help us create the POC of our Dynamic Risk Engine. This involved helping us translate our designs into a fully functional web app, with integration of multiple (live) data sources, our own risk scoring methodology, our proprietary flood model, among others. The team made sure that they fully understood the brief, and were very responsive and proactive in their communication. They understood this project as part of a wider development journey, and were able to take a longer term view when designing and creating solutions.

What was the project name that you have worked with Sobot?

Creation of POC

What service was provided as part of the project?

Software Development

Describe your project in brief

Creation of POC of our Dynamic Risk Engine, with full web app environment including UI / UX design, integration of our scoring methodology and proprietary flood model, quality control, user management

What is it about the company that you appreciate the most?

Technical capabilities, responsiveness, kindness

What was it about the company that you didn't like which they should do better?

The only small downside was the difference in time zones

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Retail

Robert Keuroglian, Founder, President/CEO at Sentrien Systems

Posted on Mar 4, 2025

The project was delivered on time and under budget.

Our primary measurable outcomes for this project were focused on early user interaction and feedback to validate the product's core concept. Key metrics include user engagement and retention rates, indicating our MVP's ability to meet user needs. Feedback volume and quality provide direct insights from users, informing necessary adjustments and enhancements.
Excellent. The project management exceeded all our expectations, we were well informed with weekly meetings, slack messages, and emails.

What was the project name that you have worked with Sobot?

AI Consulting & Software Dev for our Software Company

What service was provided as part of the project?

Software Development, Artificial Intelligence

Describe your project in brief

We needed help with custom software development. We came in with already established software, but we needed more manpower. Our challenge was to find a team that also possessed mobile app development expertise in natively written iOS and Android apps.

Another main challenge was that we needed a particular project management style that could break projects down into smaller, easily digestible components.

What is it about the company that you appreciate the most?

Sobot's commitment to customer satisfaction and flexible project management are very impressive. They offer various engagement models to suit different client needs, whether it's complete product delivery or augmenting an existing team. Their technical proficiency and dedication are further demonstrated by their proactive approach to staying ahead of all tasks and resourcefully pulling in extra support when needed. Their team has exceeded all our expectations and we hope to work with them again

What was it about the company that you didn't like which they should do better?

None, we had a perfect experience overall.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
Completed
Information Technology

Robert Keuroglian, Founder, President/CEO of Sentrien Systems at Sentrien Systems

Posted on Mar 4, 2025

The project was delivered on time and under budget.

What was the project name that you have worked with Sobot?

AI Consulting and Software Development\ our Software Company

What service was provided as part of the project?

Software Development, Artificial Intelligence

Describe your project in brief

System development, DB/BE setup, login, admin panel, dashboard, notifications, reports and registers.

What is it about the company that you appreciate the most?

Sobot's commitment to customer satisfaction and flexible project management are very impressive. They offer various engagement models to suit different client needs, whether it's complete product delivery or augmenting an existing team. Their technical proficiency and dedication are further demonstrated by their proactive approach to staying ahead of all tasks and resourcefully pulling in extra support when needed.Their team has exceeded all our expectations and we hope to work with them again

What was it about the company that you didn't like which they should do better?

None, we had a perfect experience overall.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
Completed
Information Technology

Tony Kaminsky, Purchasing Manager at Associated Bag

Posted on Mar 4, 2025

We’re happy with their work.

Initially, there were some problems, but they figured them out. They’ve improved, and now they're doing really well with project management. They use an internal project management tool; we use Slack and Microsoft Teams to communicate.

What was the project name that you have worked with Sobot?

Software & AI Development for Packaging and Containers Co

What service was provided as part of the project?

Software Development, Artificial Intelligence

Describe your project in brief

We wanted to develop software to support our business.

What is it about the company that you appreciate the most?

They communicate well and frequently.

What was it about the company that you didn't like which they should do better?

There is Nothing I don't like about Sobot

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
Completed
Manufacturing

Mallory Williams, Educator at Lemon Grove School District

Posted on Mar 4, 2025

Sobot delivered exactly what they promised

The results from our collaboration with Sobot have been extremely positive. One of the most significant outcomes was the reduction in response times. With the chatbot handling common questions, our team could focus on more complex issues without feeling overwhelmed by a flood of routine inquiries. The live chat and voice support ensured that parents and staff always had a reliable way to get in touch, and the ticketing system helped us track requests more efficiently, reducing the number of issues falling through the cracks.

There was also a noticeable improvement in satisfaction levels from both our staff and the community. Parents found it easier to reach out to the district for help, and our internal teams were able to work more efficiently and respond to inquiries faster.

What was the project name that you have worked with Sobot?

Smooth Communication for a Better Educational Experience

What service was provided as part of the project?

Software Development, Artificial Intelligence, Robotic Process Automation

Describe your project in brief

Lemon Grove School District approached Sobot because we were facing a number of challenges related to efficiently managing student and parent inquiries. As an educational institution, we are constantly handling a large volume of questions, from simple administrative queries to more complex concerns related to programs and services. Our existing system was not able to handle the increasing demand for timely responses, leading to delays and frustrations for both staff and the community. We wanted to improve communication, streamline administrative processes, and provide our staff with tools to handle inquiries faster and more effectively. Our goal was to implement a multi-channel communication solution that integrated chatbots, live chat, voice support, and ticketing systems—all while being user-friendly and easy to scale as our needs grew.

What is it about the company that you appreciate the most?

What stood out the most about Sobot was their deep understanding of our industry and how they tailored their solution to meet the specific needs of an educational institution. It wasn't just about implementing a generic platform—it was clear that they understood the unique challenges we face and designed something that truly addressed those challenges. Their ability to integrate multiple channels into one seamless experience was particularly impressive.

What was it about the company that you didn't like which they should do better?

As for areas of improvement, we really didn’t have any major concerns.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
Completed
Education

Mathew Jacobson, Senior Product Research and Manager at New Home Star

Posted on Mar 4, 2025

They diligently ensured that their responsibilities were completed on schedule

Sobot has been instrumental in developing our new React Native mobile application and is actively aiding us in scaling our platform from an internal tool to a SaaS white-label solution. We are eager to see how our partnership evolves and the new opportunities it brings.

What was the project name that you have worked with Sobot?

Application Management & Support Cloud Consulting &SI Mobile

What service was provided as part of the project?

Software Development, Robotic Process Automation

Describe your project in brief

Sobot has effectively managed critical features of the app's development stages and enhanced the client's cloud infrastructure. The team is proactive and completes tasks within deadlines. The client has been impressed with sobot, willingness to offer expertise and their overall support.

What is it about the company that you appreciate the most?

Their communication is very good with their customers

What was it about the company that you didn't like which they should do better?

nothing realy

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
Completed
Real Estate

Don Roman, CEO at Intact Solutions Group LLC

Posted on Mar 4, 2025

The Sobot team has excellent technical knowledge

Sobot successfully transitioned the app to the new environment and connected it to an administrative portal. Sobot excelled at project management with weekly meetings, Slack notifications, and email updates. Their technical expertise and ability to clearly explain technical terms stood out.We engaged Sobot to perform an initial code audit and transition our app BetPals from the original developer.
The second phase of the project was to redesign the user experience on the app and rebuild the app to improve the functionality and remove errors identified in the first release. As part of this project, Sobot set-up our AWS environment. Sobot did a great job on the project management. They set-up weekly catch-up meetings to allow us to monitor the project and respond to questions. Team members updated us daily using Slack and notified us of any blockers to continue the project. Additional emails were also set when additional information was needed.

What was the project name that you have worked with Sobot?

The Sobot team has excellent technical knowledge."

What service was provided as part of the project?

Software Development

Describe your project in brief

What is it about the company that you appreciate the most?

The Sobot team has excellent technical knowledge (e.g. AWS, Flutter, Google Ad Mob, etc.) that we use in our app and was very good at communicating technical items in ways that we as non-technical people could understand.

What was it about the company that you didn't like which they should do better?

The team did a great job

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
Completed
Other Industries

Lucas Smith, Director of Agile and Program Services at Toyota Connected North America

Posted on Mar 4, 2025

Sotot brought on to augment the existing FTE resources to assist in completing engineering

Sobot efforts, the client has seen improved delivery speed and bug fixes. The team manages the project transparently, demonstrates availability, and quickly pivots if a replacement is needed. Overall, sobot's ability to learn and deliver quickly is a hallmark of their performance.
The project management was fairly transparent. Our org could provide project details only in a piecemeal way & it was crucial for any vendors coming on to be able to pivot and change course quickly. The PMs were always available and were ready with weekly & bi-monthly updates and statuses. As our interaction progressed with the team members, some were not a good fit. The team was able to pivot quickly and find a replacement

What was the project name that you have worked with Sobot?

"The ability to embed themselves, learn quickly, and deliver

What service was provided as part of the project?

Artificial Intelligence

Describe your project in brief

Sobot provides software development staff augmentation for a martech company. The team collaborates with the client to develop new services, data acquisition code, infrastructure, and database queries.

What is it about the company that you appreciate the most?

The ability to embed themselves, learn quickly, and deliver is truly valuable to us. We move fast & sometimes that comes at a cost. sobot is able to keep up with our rapidly moving business & team & execute quickly. Additionally, the team communicates well & are not afraid to reach out if they need anything.

What was it about the company that you didn't like which they should do better?

Nothing really

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
In Progress
Other Industries

Stefan Catsicas, Managing Director at Skyviews Life Science

Posted on Feb 10, 2025

They work remotely and send us an email to let us know they started work and when they ended work.

The Sobot team is reliable and has reduced the time our in-house administrative assistant spends on phone calls. They respond promptly to every message and leave detailed notes about each phone conversation.

What was the project name that you have worked with Sobot?

Call Center Services for our Healthcare Company

What service was provided as part of the project?

Software Development, Robotic Process Automation

Describe your project in brief

We use Sobot twice a week for one hour to more efficiently respond to potential clients and other incoming messages. When a call comes in, the caller leaves a voicemail, and then we forward it to Sobot with instructions on how to respond to the caller. Generally, we ask Sobot to do a 10-min phone intake or ask them to assist clients with filling out appointment request forms to help us gather information.

This helps reduce the number of calls and time our in-house administrative assistant spends on client support so she can work on other tasks.

What is it about the company that you appreciate the most?

They're willing to work with you on whatever phone service you need.

What was it about the company that you didn't like which they should do better?

No, we are satisfied with the team at Sobot.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Healthcare & Medical

Julia Smith, Director at Hearst Magazines

Posted on Feb 10, 2025

They deliver more than expectations

They’re working on a highly complicated product which requires a lot of planning, engineering, and customization of the new technology. They’re doing an excellent job.

What was the project name that you have worked with Sobot?

Artificial Intelligence Dev for our Media Company

What service was provided as part of the project?

Software Development, Artificial Intelligence, Robotic Process Automation

Describe your project in brief

We needed help with the development of an AI device, Alexa for our company. The system was launching for the first time in the Latin America markets, specifically in Mexico.

What is it about the company that you appreciate the most?

Their development knowledge is impressive. They’ve been very professional and patient with the Apps requirements, which ask for very high standards.

What was it about the company that you didn't like which they should do better?

No, I’m 100% satisfied.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
Completed
Media

Patrick Veling, CEO at Real Data Strategies Inc., California

Posted on Feb 6, 2025

We were impressed with the documentation and deliverables that Sobot provided.

Our project involved a comprehensive UI/UX review of our mobile app to enhance the user experience and encourage users to complete activation on the Coin Up mobile donation app. Sobot provided detailed documentation and well-structured deliverables, which exceeded our expectations.
Their ability to clearly explain their process and provide valuable insights made a significant impact. The insights they shared have become the foundation of our ongoing strategy and future improvements. Their professionalism and expertise were evident throughout the engagement.

What was the project name that you have worked with Sobot?

Comprehensive UI/UX review of our mobile app

What service was provided as part of the project?

Mobile App Development, Web Development

Describe your project in brief

The project focused on improving the UI/UX of the Coin Up mobile donation app to enhance user engagement. Sobot provided valuable insights and well-documented strategies that shaped our future approach.

What is it about the company that you appreciate the most?

Their communication skills were outstanding, and they were highly organized throughout the project.

What was it about the company that you didn't like which they should do better?

Honestly, nothing. They delivered an outstanding service.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed
Media

Eudis Anjos, Head of Engineering at security software & consulting Inc

Posted on Feb 6, 2025

Sobot showed impressive experience and expertise as a React web developer.

Sobot played a key role in keeping our web development project on track. They were proactive in addressing our doubts early and kept us informed throughout the process.
Our web application had several UI bugs that required immediate fixes. After resolving those, we had complex features lined up for implementation, including role-based access for different stakeholders and an audit training progress report functionality. Sobot efficiently handled these challenges, ensuring smooth functionality for our platform.

What was the project name that you have worked with Sobot?

Expertise as a React web developer.

What service was provided as part of the project?

Mobile App Development, Web Development

Describe your project in brief

The project focused on fixing UI bugs and implementing advanced features for a financial technology web application. Sobot ensured smooth development, adding role-based access and audit training report functionalities.

What is it about the company that you appreciate the most?

Sobot takes work seriously and is very professional, yet remains friendly and approachable.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed
Financial & Payments

Client Portfolio of Sobot

Clients: 12

Samsung
OPPO
Philips
Tineco
DFS
Renogy
Michael Kors
J&T
Air Liquide
OPay
Mico
Lilith Games