All-in-One Contact Center Solution

Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers.

From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

Singapore

6 Raffles Quay,#14-02, 048580

18810808701

Service Focus

Focus of Artificial Intelligence

Deep Learning - 20%
NLP - 20%
Machine Learning - 10%
ChatGPT Development & Integration - 10%
Generative AI - 10%
Speech & Voice Recognition - 10%
LLM Development - 10%
AI Consulting - 5%
AI Integration & Implementation - 5%

Industry Focus

Retail - 30%
Financial & Payments - 20%
E-commerce - 20%
Gaming - 10%
Enterprise - 10%
Insurance - 10%

Client Focus

30% Small Business

30% Midmarket Business

40% Enterprise

Review Analytics of Sobot

38
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

They have saved my company and made it amazing — I love working with them.

Christine Livingstone, VP Technology at Nature's Path Foods

They deliver more than expectations

Julia Smith, Director at Hearst Magazines

They work remotely and send us an email to let us know they started work and when they ended work.

Stefan Catsicas, Managing Director at Skyviews Life Science

We were impressed with the documentation and deliverables that Sobot provided.

Patrick Veling, CEO at Real Data Strategies Inc., California

Sobot showed impressive experience and expertise as a React web developer.

Eudis Anjos, Head of Engineering at security software & consulting Inc

What Users Like The Most

What stood out the most about Sobot was their deep understanding of our industry and how they tailored their solution to meet the specific needs of an educational institution. It wasn't just about implementing a generic platform—it was clear that they understood the unique challenges we face and designed something that truly addressed those challenges. Their ability to integrate multiple channels into one seamless experience was particularly impressive.
What stands out the most about Sobot is its seamless integration of the Whats App Business API with chat bot functionality. It’s incredibly user-friendly, and the AI-powered chat bot ensures that we can manage customer queries and interactions efficiently, even during peak campaign periods.
What made Sobot stand out is how it seamlessly integrates chatbot automation with the WhatsApp Business API. It has simplified our client communication, allowing us to manage both automated and real-time conversations all in one place. The platform is user-friendly, and the chatbot’s ability to handle routine queries saves our team considerable time, letting us focus on more complex tasks.

What Users Like The Least

As for areas of improvement, we really didn’t have any major concerns.
The only minor downside would be the learning curve for the more advanced features. While the basic features are easy to grasp, it took a little time to fully get the hang of some of the more complex integrations
One minor drawback is the initial setup process, which took a bit longer than expected to fully customize the chatbot for our specific needs. The learning curve was a bit tedious, but once we got everything set up, the platform worked like a charm.

Detailed Reviews of Sobot

5.038 Reviews

Verified via email/call

Justine Wagner, Executive Assistant at New York Life Insurance Company

Posted on Feb 6, 2025

They were very pleasant to work with and open to extra changes.

We needed a fully functional web application, and Sobot delivered exactly that within days. Our previous web app, developed by a third party, had several issues that made it difficult to use. Sobot quickly fixed these problems and handled the deployment effortlessly. The whole process seemed smooth and efficient, almost like second nature to them.
What impressed us the most was how fast they got our web application up and running. Not only did it meet all our needs, but it also came with the stability and security we required. They truly understood our requirements and worked within our budget to provide the best possible solution.

What was the project name that you have worked with Sobot?

Sobot Was Very Pleasant to Work With

What service was provided as part of the project?

Mobile App Development, Web Development

Describe your project in brief

The project involved developing and deploying a fully functional web application for managing contacts. Sobot fixed issues from a previous third-party build, ensuring stability, security, and seamless operation.

What is it about the company that you appreciate the most?

Their response time was extremely fast. Whenever we had a question or request, they addressed it immediately.

What was it about the company that you didn't like which they should do better?

Honestly, nothing comes to mind. Everything was handled efficiently and professionally.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed
Financial & Payments

Nicholas Johnason , Executive Director at National Health Medical Research Council

Posted on Feb 3, 2025

Supercharged Customer Support Transformation!

We had an outstanding experience working with the company. Their expertise in implementing super chatbots and WhatsApp business integration has significantly improved our customer support system. The response times are now faster, and customer satisfaction has noticeably increased. From the initial stages to project completion, everything was handled professionally and efficiently.

What was the project name that you have worked with Sobot?

Business Transformation of Customer Support

What service was provided as part of the project?

Bot Development

Describe your project in brief

Our project focused on revolutionizing customer support through the implementation of super chatbots and WhatsApp business integration. The goal was to optimize response times and enhance overall customer satisfaction. By leveraging these tools, we streamlined our support system, making it more efficient and responsive.

What is it about the company that you appreciate the most?

The response rate was incredibly fast, which made a huge difference in our customer service operations. Their ability to optimize our system exceeded expectations.

What was it about the company that you didn't like which they should do better?

There is nothing that we found lacking. We loved everything about the company and their services.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

Completed
Business Services

Chris Ichelson, CEO at 360 SOC, Inc

Posted on Jan 31, 2025

Sobot has proven to be a game-changer for our customer engagement and support strategy, and we look forward to continuing our collaboration!

I love how intuitive and user-friendly the platform is. The chatbot functionality has been a huge time-saver for our team, allowing us to automate routine inquiries and focus on more strategic tasks. The WhatsApp Business API integration has also been seamless, enabling us to effectively engage with our audience and drive meaningful conversations.
Sobot has been instrumental in helping us streamline our customer support operations and improve our response times. With the chatbot handling routine inquiries, our team can focus on more complex issues and provide personalized support to our clients. This has not only enhanced our customer satisfaction ratings but also freed up more time for our team to focus on high-leverage activities like strategy and growth. Additionally, the WhatsApp Business API has enabled us to reach a broader audience and maintain seamless communication, which has significantly improved our engagement and customer retention rates.

What was the project name that you have worked with Sobot?

Revolutionizing Our Influencer Marketing Strategy

What service was provided as part of the project?

Direct Marketing

Describe your project in brief

The project focused on integrating Sobot’s chatbot and WhatsApp Business API to enhance customer support efficiency. By automating routine inquiries, it reduced response times and improved customer satisfaction. This allowed the team to focus on strategic tasks and high-value engagements.

What is it about the company that you appreciate the most?

I really appreciate their quick response rate and dedication to customer support excellence.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed
Financial & Payments

Mark LeBerte, President CEO at ATECH Inc

Posted on Jan 30, 2025

Sobot innovative blockchain solutions completely transformed our business.

Our experience with Sobot was nothing short of transformative. They didn’t just deliver a service—they completely redefined what we thought was possible with blockchain technology. From day one, their team demonstrated unmatched expertise, immersing themselves in our business challenges and crafting a solution that wasn’t just innovative but groundbreaking. They implemented a flawless blockchain system that not only elevated our efficiency and security but also opened doors to opportunities we hadn’t imagined.

Their proactive communication, attention to detail, and commitment to excellence made the entire journey seamless and inspiring. What sets Sobot apart is their dedication to our success—they didn’t just meet expectations; they exceeded them at every turn. Thanks to their work, we’re now operating at a whole new level, and I can confidently say they are a vital partner in shaping our future growth.

What was the project name that you have worked with Sobot?

Blockchain Technology

What service was provided as part of the project?

Software Development

Describe your project in brief

We partnered with them to develop a cutting-edge blockchain solution.

What is it about the company that you appreciate the most?

Their proactive communication, attention to detail, and commitment to excellence made the entire journey seamless and inspiring.

What was it about the company that you didn't like which they should do better?

Nothing at all.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Other Industries

Selma sidding, Development professional at HCPP

Posted on Jan 30, 2025

I have some strong work experience that have help me with this job if I am successful

By leveraging Sobot's chat bot and WhatsApp Business API, we've achieved unprecedented efficiency and effectiveness in our customer support operations, yielding substantial benefits for our influencer marketing clients. Sobot has solved several critical problems for our business. By streamlining our customer support operations and improving response times, we've enhanced customer satisfaction and freed up more time for strategic activities

What was the project name that you have worked with Sobot?

With Sobot's chatbot and WhatsApp Business API, we've optimi

What service was provided as part of the project?

Artificial Intelligence, Robotic Process Automation

Describe your project in brief

Hackers Congress Paralelní Polis (HCPP) is the flagship event of Paralelní Polis, which since 2014 has been regularly attended by over 500 fans and IT experts from all over the world. HCPP is held annually in Prague on the first weekend of October.

What is it about the company that you appreciate the most?

It feels like the perfect combination for an advertising and marketing company like ours, allowing us to engage with clients and influencers instantly. The platform is intuitive and easy to set up, so we didn’t need an extensive learning curve to start using it effectively.

What was it about the company that you didn't like which they should do better?

If I had to pinpoint something, it would be the initial setup process, which can feel a bit overwhelming at first, especially with all the customization options.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed
Art, Entertainment & Music

Jon Harol, President at Lighthouse Lab Services

Posted on Jan 30, 2025

The support team was responsive and helped us through the process.

The chatbot handles common questions related to appointment scheduling, insurance details, and clinic hours, freeing up our staff to focus on more complex tasks. The WhatsApp integration allows us to engage with patients directly in a medium they're already familiar with, improving both satisfaction and efficiency. This has led to faster responses, reduced wait times, and a smoother overall patient experience.

What was the project name that you have worked with Sobot?

An Essential Tool for Streamlining Patient Communication.

What service was provided as part of the project?

Software Development, Artificial Intelligence

Describe your project in brief

Sobot is solving a few key challenges for us, particularly in managing high volumes of patient inquiries.

What is it about the company that you appreciate the most?

What I love most about Sobot is how seamlessly it integrates both the chatbot functionality and WhatsApp Business API into one platform. It has significantly improved our response time to patient inquiries. The ability to automate routine queries while still offering a personal touch through WhatsApp has been a game changer for our communication. The setup process was straightforward, and the support team has been incredibly responsive when we needed assistance.

What was it about the company that you didn't like which they should do better?

While Sobot is a great tool overall, there is a slight learning curve when it comes to fine-tuning some of the more advanced features of the chatbot. The interface is intuitive, but it took some time for our team to fully leverage the more sophisticated automation features. Some customization options could also be more flexible.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Healthcare & Medical

Somayeh Taheri, CEO & Founder at UrbanChain

Posted on Jan 27, 2025

Custom Software Development for Utility Firm

Sobot' work has enabled the client to offer a more streamlined and efficient product, increasing overall sales. The team is highly efficient from a workflow standpoint, and internal stakeholders are particularly impressed with the service provider's customer-centric approach.

What was the project name that you have worked with Sobot?

Custom Software Development

What service was provided as part of the project?

Software Development

Describe your project in brief

Sobot helped us quickly launch a SaaS product that integrates seamlessly with RAKwireless's existing hardware, delivering a total solution that enhances the customer experience. Their work enabled us to offer a more streamlined, efficient product that adds value to our overall offering.

What is it about the company that you appreciate the most?

What impressed me most was their ability to effectively depict user stories and conduct thorough needs analysis, ensuring they not only met customer requirements but also identified pain points and provided tailored solutions.

What was it about the company that you didn't like which they should do better?

From my perspective, Sobot performed excellently, delivering exactly what we needed. There are no areas for improvement at this time. Their contributions have been vital to our success, and I couldn’t have asked for a better partner.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
Completed
Utilities

Anonymous

Posted on Jan 23, 2025

Sobot exceeded our expectations, delivering a smooth, timely project that led to repeat collaborations.

Sobot contribution was pivotal in the success of the web portal project. Their .NET back-end developer seamlessly integrated with our team, and the project not only went smoothly but was also completed on time—something the client wasn’t used to experiencing. The quality of their work impressed the client so much that they repeatedly hired us afterward to add more functionalities to the portal. Sobot demonstrated expertise, reliability, and a commitment to excellence throughout the engagement.

What was the project name that you have worked with Sobot?

Cyber Security Web Portal for Custom Software Developer

What service was provided as part of the project?

Software Development

Describe your project in brief

I hired Sobot team to provide a .NET back-end developer to join our development team and help build a web portal for a client.

What is it about the company that you appreciate the most?

I truly appreciate their ability to deliver high-quality work within tight deadlines and foster long-term trust with clients.

What was it about the company that you didn't like which they should do better?

There’s nothing I would suggest for improvement; their work met all our expectations.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Other Industries

Client Portfolio of Sobot

Clients: 12

Samsung
OPPO
Philips
Tineco
DFS
Renogy
Michael Kors
J&T
Air Liquide
OPay
Mico
Lilith Games