Overview

About Sobot

Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers.

From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

What clients say

Review Analytics of Sobot

Every review is verified through Goodfirms before it's published.

5.038 Verified Reviews
Quality5.0
Schedule & Timing5.0
Communication5.0
Overall5.0
Review Summary
Summarized from 38 verified reviews · Updated August 2026
Clients report that Sobot's integration of AI chatbot functionality with WhatsApp Business API significantly streamlines customer communication and support operations. The team is consistently praised for technical expertise across various sectors, responsive communication, timely project delivery, and flexibility in adapting to client needs. Reviewers highlight the platform's user-friendly interface, proactive problem-solving, and commitment to understanding industry-specific requirements, with many noting improved customer engagement and satisfaction outcomes.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Sobot
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What reviewers mention most

Justine Wagner, Executive Assistant at New York Life Insurance CompanyVerified Review
Posted on Feb 6, 2025

They were very pleasant to work with and open to extra changes.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Mobile App DevelopmentWeb Development

We needed a fully functional web application, and Sobot delivered exactly that within days. Our previous web app, developed by a third party, had several issues that made it difficult to use. Sobot quickly fixed these problems and handled the deployment effortlessly. The whole process seemed smooth and efficient, almost like second nature to them. What impressed us the most was how fast they got our web application up and running. Not only did it meet all our needs, but it also came with the stability and security we required. They truly understood our requirements and worked within our budget to provide the best possible solution.

Nicholas Johnason , Executive Director at National Health Medical Research CouncilVerified Review
Posted on Feb 3, 2025

Supercharged Customer Support Transformation!

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Bot Development

We had an outstanding experience working with the company. Their expertise in implementing super chatbots and WhatsApp business integration has significantly improved our customer support system. The response times are now faster, and customer satisfaction has noticeably increased. From the initial stages to project completion, everything was handled professionally and efficiently.

Chris Ichelson, CEO at 360 SOC, IncVerified Review
Posted on Jan 31, 2025

Sobot has proven to be a game-changer for our customer engagement and support strategy, and we look forward to continuing our collaboration!

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Direct Marketing

I love how intuitive and user-friendly the platform is. The chatbot functionality has been a huge time-saver for our team, allowing us to automate routine inquiries and focus on more strategic tasks. The WhatsApp Business API integration has also been seamless, enabling us to effectively engage with our audience and drive meaningful conversations. Sobot has been instrumental in helping us streamline our customer support operations and improve our response times. With the chatbot handling routine inquiries, our team can focus on more complex issues and provide personalized support to our clients. This has not only enhanced our customer satisfaction ratings but also freed up more time for our team to focus on high-leverage activities like strategy and growth. Additionally, the WhatsApp Business API has enabled us to reach a broader audience and maintain seamless communication, which has significantly improved our engagement and customer retention rates.

Mark LeBerte
Mark LeBerte, President CEO at ATECH Inc at ATECH IncVerified Review
Posted on Jan 30, 2025

Sobot innovative blockchain solutions completely transformed our business.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Software Development

Our experience with Sobot was nothing short of transformative. They didn’t just deliver a service—they completely redefined what we thought was possible with blockchain technology. From day one, their team demonstrated unmatched expertise, immersing themselves in our business challenges and crafting a solution that wasn’t just innovative but groundbreaking. They implemented a flawless blockchain system that not only elevated our efficiency and security but also opened doors to opportunities we hadn’t imagined. Their proactive communication, attention to detail, and commitment to excellence made the entire journey seamless and inspiring. What sets Sobot apart is their dedication to our success—they didn’t just meet expectations; they exceeded them at every turn. Thanks to their work, we’re now operating at a whole new level, and I can confidently say they are a vital partner in shaping our future growth.

Selma sidding
Selma sidding, Development professional at HCPPVerified Review
Posted on Jan 30, 2025

I have some strong work experience that have help me with this job if I am successful

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Artificial IntelligenceRobotic Process Automation

By leveraging Sobot's chat bot and WhatsApp Business API, we've achieved unprecedented efficiency and effectiveness in our customer support operations, yielding substantial benefits for our influencer marketing clients. Sobot has solved several critical problems for our business. By streamlining our customer support operations and improving response times, we've enhanced customer satisfaction and freed up more time for strategic activities

Jon Harol
Jon Harol, President at Lighthouse Lab ServicesVerified Review
Posted on Jan 30, 2025

The support team was responsive and helped us through the process.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Software DevelopmentArtificial Intelligence

The chatbot handles common questions related to appointment scheduling, insurance details, and clinic hours, freeing up our staff to focus on more complex tasks. The WhatsApp integration allows us to engage with patients directly in a medium they're already familiar with, improving both satisfaction and efficiency. This has led to faster responses, reduced wait times, and a smoother overall patient experience.

Somayeh Taheri
Somayeh Taheri, CEO & Founder at UrbanChain at UrbanChainVerified Review
Posted on Jan 27, 2025

Custom Software Development for Utility Firm

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Software Development

Sobot' work has enabled the client to offer a more streamlined and efficient product, increasing overall sales. The team is highly efficient from a workflow standpoint, and internal stakeholders are particularly impressed with the service provider's customer-centric approach.

Anonymous
AnonymousVerified Review
Posted on Jan 23, 2025

Sobot exceeded our expectations, delivering a smooth, timely project that led to repeat collaborations.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Software Development

Sobot contribution was pivotal in the success of the web portal project. Their .NET back-end developer seamlessly integrated with our team, and the project not only went smoothly but was also completed on time—something the client wasn’t used to experiencing. The quality of their work impressed the client so much that they repeatedly hired us afterward to add more functionalities to the portal. Sobot demonstrated expertise, reliability, and a commitment to excellence throughout the engagement.

Focus

Service Focus of Sobot

How the team's effort is distributed across services.

40%30%30%

Industries Focus

30%20%20%10%10%10%

Client Focus

Small Business30%
Medium Business30%
Large Business40%
Selected Work

Client Portfolio of Sobot

Where their work concentrates - by industry, budget, and timeline.

Clients: 12

SamsungOPPOPhilipsTinecoDFSRenogyMichael KorsJ&TAir LiquideOPayMicoLilith Games

Where we are

Locations (1)

Offices where Sobot operates.

Headquarter
Singapore

Singapore

6 Raffles Quay,#14-02
Singapore, Singapore 048580
18810808701