Business Process Outsourcing

Summit Advantage is a premier business process outsourcing services provider headquartered in the United States. Our mission is to create value for clients by leveraging our world-class service platform to drive operational and customer service improvements while reducing cost and increasing cash flow. Businesses and organizations today demand much more from their contact center providers than pure cost savings. They also want: • Improved performance • Outstanding results • Process innovation • A superior customer experience that reinforces their brand Summit Advantage will deliver on all these requirements, and more.

United States United States
3340 West Market Street Suite 200, Akron, Ohio 44333
1-800-266-2006
$100 - $149/hr
50 - 249

Service Focus

Focus of BPO Services
  • Customer Service - 20%
  • Lead Generation - 30%
  • Email Support - 10%
  • Call Center Services - 40%
  • Inbound - 50%
  • Outbound - 50%

Industry Focus

  • Business Services - 20%
  • Healthcare & Medical - 20%
  • Hospitality - 20%
  • Information Technology - 20%
  • Telecommunication - 20%

Client Focus

90% Small Business
10% Medium Business

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