Please introduce your company and give a brief about your role within the organization.
Techmango Technology Services is a full-scale software development company specializing in emerging technologies. We provide custom software solutions, aided with the best available technologies, with the ultimate objective of customer satisfaction. Our primary objective is to deliver ownership-based strategic technology solutions and our long-term commitment to your business partners.
I am the CEO of Techmango. As part of our leadership team, I collaborate to make strategic decisions and oversee our performance goals. I manage senior executives and assist them with their day-to-day responsibilities, including operations and sales strategy, employee management, legal matters, HR issues, budgetary issues, and more.
What is the story behind starting this company?
The main motive behind starting this organization was building a place where culture defines your strategy. We wanted to create a workplace as a community where people can work on their own terms, and finally deliver the work. We found a significant gap working in mid-size companies that could not offer superior customer service but had no budget for technology.
What are your company’s business model in-house team or third party vendors/ outsourcing?
We are a software development company specializing in helping our clients with the digital enterprise. We take on clients of all sizes and have many different service offerings such as web-based application development, mobile application, data engineering and analytics, and business automation solutions.
- Ownership-based solution delivery using a fixed bid model.
- Managed T&M deploying cross-functional teams to take care of the entire SDLC.
- Dedicated FTE deployments as an extended scrum team.
How does your company differentiate itself from the competition?
Being a competitive company, we are usually cost-effective, but not at the sacrifice of quality or speed. “There is a lot of demand on businesses right now to cut operating costs and improve operational efficiency. Unfortunately, most companies today have failed to achieve it despite spending huge investments, due to a lack of insight into their business processes and expenses. We help them control and optimize their spending by focusing more on problem areas and the most critical KPIs. For instance, showing a company with the top 10 spending suppliers combined with the efficiency is crucial rather than simply displaying a trend of expenditure over time”.
With a pre-plan, the right execution, and applicable technology, we take our customer’s businesses towards flourishing growth within the cut-throat market at reasonable rates. We boost client business and produce a consistent outcome by integrating proven expertise, fresh thoughts, and experiences.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We don't need to be domain-specific because we are a design and development company. We also welcome opportunities from many domains because we design and create custom mobile apps, to mention a few:
- Education
- Healthcare/Life Science
- Finance & Payments
- Insurance
- Real Estate
- Manufacturing
- Retail/E-commerce
- Transport & logistics
Our clients are repetitive and refer us, which is a backbone for us 80% of our clients are repetitive.
Please share some of the services that you offer for which clients approach you the most for?
- Enterprise Application Development
- Custom Software Development (CRM, ERP, MIS Etc)
- Mobile Application Development
- Data Engineering Services (BI & Analytics)
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Based on a large number of positive testimonials and comments from our clients, we have won various awards and recognition and our satisfaction rate is consistently above 90%. we take all feedback seriously to ensure we continue delivering the highest satisfaction to our customers.
We prioritize thorough project comprehension and on-time delivery of results. We strive to go the extra mile, do more than we've been asked, and stay diligent about little things like sending follow-ups after every call and keeping documentation in good order.
What kind of support system do you offer to your clients for catering to their queries and issues?
Our experts are always ready to answer your questions and help you resolve any issues faced during the deployment of your product so that you can get back to work in no time.
We ensure that our clients are always updated about the progress and development of their products and have regular meetings with them to ensure that the right direction is being taken. For example, if a client needs more features added to the software or a new version of it, we will actively work on it together.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, or Pay per Milestone (could be in phases, months, versions, etc.)
Here at Techmango, we understand that one size does not fit all when it comes to pricing models for different projects. We offer our clients three basic pricing models: Time and Material, Fixed Price, and Dedicated Team. Our fee structure is simple so there is no mystery about our fees or how you can pay us.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We're not the type of agency that puts a hard cap on our budgets - We like planning for the future and considering a project's potential. We've had clients who start out with a small budget, but then grow into major international projects. So for us, the scope is not the only measurement.
What is the price range (min and max) of the projects that you catered to in 2022?
We don't disclose such information. Both a small and a large budget are capable of growing and shrinking. It all depends on the size of your project and what you're looking for.
Where do you see your company in the next 10 years?
10 years from now, we expect our company to be 3000+ professionals with a 100 million-dollar revenue. We want to expand our business to Australia, the Middle East, and Europe Union. Our business is growing every year. We expect to continue this until we reach our goal of being one of India's sought-after fortune companies.
