Please introduce your company and give a brief about your role within the organization.
As CEO of TECHVIFY, an outstanding global AI & Software development company, I dedicate myself to pursuing my enthusiasm for digital innovation. Understanding the customer's pain points to consolidate, manage, and harvest the best results drives the project forward.
I supervised the growth and management of a company with over 300 highly qualified personnel in two separate locations: Vietnam and Japan. Top-tier IT software engineers and solution architects at TECHVIFY have years of expertise executing successful custom software development initiatives in Singapore, Japan, Australia, the United States, Europe, and other locations.
What is the story behind starting this company?
Our company was created by four seasoned individuals who have made significant contributions to well-known worldwide corporations and have returned to Vietnam after working in Singapore, Japan, and the United States. We want to build TECHVIFY to tackle businesses' difficulties worldwide by leveraging their skills and inherent experience. At the same time, seeing Vietnam's capacity and wealth of IT human resources, we also desire to spread this value worldwide.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Despite being a third-party supplier/outsourcing company, TECHVIFY has a huge in-house workforce that covers all positions from consulting to implementing software projects. Customers will receive end-to-end service from initial consultation through the completion of the final product. By providing comprehensive services and expertise, TECHVIFY strives to provide effective solutions tailored to each customer's unique needs.
How does your company differentiate itself from the competition?
TECHVIFY differentiates itself from the competition through several vital factors.
Firstly, we actively participate in analysis, consulting, solution development, and roadmap creation for clients, going beyond mere implementation. Our expertise lies in executing diverse projects using advanced technology. With a staff proficient in English, we ensure seamless communication without translation.
Secondly, TECHVIFY applies automation to product quality management processes, enhancing efficiency and reducing errors. Our company offers a holistic approach, understanding client requirements thoroughly and tailoring solutions accordingly.
Thirdly, staying updated with the latest industry trends enables us to leverage cutting-edge technologies. Furthermore, TECHVIFY's direct involvement in early project phases and our ability to execute advanced projects set us apart.
Finally, automation drives the company's quality control procedures, ensuring high standards. TECHVIFY's unique approach and capabilities contribute to successful project outcomes and client satisfaction.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Banking and finance, healthcare, e-commerce and retail, travel and hospitality, manufacturing and logistics, and education are just a few of the industries we service. TECHVIFY also provides technology solutions and software development that are suited to the needs of the customers. Our clients' repeatability is roughly 25%, and it varies depending on factors such as project requirements and the type of business ties with clients. People can also access the official TECHVIFY website for the most correct and up-to-date information, read the customer reviews, or check the case studies and services we have offered to see the prestige, reliability, and quality, as well as our capacity to satisfy our clients.
Please share some of the services that you offer for which clients approach you the most for?
Most customers coming to TECHVIFY are looking for comprehensive AI services & Offshore Development. With years of experience in enhancing AI, IoT, Cloud Service & Offshore Development Team. TECHVIFY ensures to provide comprehensive AI solutions designed to meet the increasing needs of each business.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our 4.8-star reviews confidently affirm that high transparency and accountability can be provided. Going the extra mile and doing more of what we're asked to do is our primary motto is going the extra mile and doing more of what we're asked to do. At TECHVIFY, we prioritize meeting our customer's needs and objectives by taking a comprehensive approach. Our engineers begin with a thorough consultation and analysis to comprehend the project scope. Then we incorporate customer feedback throughout the development process to create custom solutions using flexible development approaches. We establish effective communication channels and rigorous quality assurance systems to ensure customer satisfaction. As a highly proficient and empathetic customer support assistant, you will play a crucial role in delivering outstanding service and creating a positive customer experience.
What kind of support system do you offer to your clients for catering to their queries and issues?
We provide a comprehensive support system to deal with customer queries and problems. Includes a dedicated account manager, multiple communication channels, technical support, documentation and knowledge base, and a commitment to continuous improvement. Especially, our engineers provide technical expertise and self-help resources and actively seek customer feedback for continuous improvement.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
TECHVIFY offers our customers three basic pricing models: T&M(customer pays standard labor per hour), Project Base (price is agreed upon during negotiation judgmental and immutable), Team Basis (our clients hire experts from the company, everything the staff is hired to do is controlled by the client and paid based on the assigned work). In some cases, a hybrid model allows the client to adjust the monthly project budget based on the scope of work in the next iteration.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We don't have a minimum budget requirement – we always think ahead and consider the potential that a project's scope isn't our measure. My company is ready to cooperate and discuss a potential partnership's details privately. Customers can contact us at any time, and we will respond promptly.
What is the price range (min and max) of the projects that you catered to in 2022?
TECHVIFY is a global software development company that caters to the unique demands of each customer by offering a diverse range of services and rates, including our most exceptional service. Therefore, the project we were given in 2022 had the lowest price of $30,000 and the highest price of millions of dollars.
Where do you see your company in the next 10 years?
I feel we live in too fast-paced an environment to predict things for ten years in advance, but I can speak of our current ambitions: We aim not to be the most cost-efficient outsourcing company but a company with the precisely standardized procedure we utilize to work with clients to map their journey and make it a reality.
