TelexPH

TelexPH builds and manages dedicated customer support teams for growing businesses. Operating since 2018, we have 300+ team members and 2 delivery centers in the Philippines, with our main office in Guimba, Nueva Ecija, about an hour from Clark.

We handle voice, chat, email and back-office work as a managed service. You set the goals; we handle staffing, coaching and day-to-day performance, with team leads, QA and monthly reporting included. Our teams work in Zendesk, Jira and Looker, with experience across 115+ global e-commerce platforms, and cover US business hours.

Teams go live within 5 days of assessment completion. If a team member falls short of agreed performance standards, we initiate and complete their replacement within 7 business days at no additional cost; no request needed. Data protection is led by a Certified Data Protection Officer. Our team includes a HighLevel Certified Admin. We use AI tools, including HighLevel, Claude, Gemini and Canva, for internal automations, CRM workflows and documentation.

We serve clients in the US, UK, EU countries and China, including 5-year client partnerships.