Total Networks

We plan to avoid problems in the first place, but when you need help, our team responds to and fixes issues quickly. Our techs answer the phones live and resolve your issues when you call – in fact over 50% of help desk tickets are resolved with one touch. We will keep you on the phone just long enough to troubleshoot your issue (just a few minutes) so you can get back to work fast. Clients can also create a ticket by emailing us or via a portal, and those tickets are reviewed hourly. After hours a live service takes calls and patches them through immediately to our on-call tech so that emergencies can be addressed.