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Verified Profile
Trilight Security is a cybersecurity services provider with the focus on MSSP and MDR services. We have a team of qualified cybersecurity and IT experts who detect, investigate, respond to threats before they disrupt business or take necessary steps to minimize or eliminate their potential or real impact. We also find solutions to different IT needs of our customers. To provide our cybersecurity, IT and cloud services we work with solutions and technologies by Splunk, Symantec, Tenable, Fortinet, McAfee, Cisco, Juniper, VMware, Citrix, Microsoft, Amazon etc.
For businesses from small and medium to large enterprises we are a single source for cybersecurity and IT advice, services, solutions delivering business value, efficiency and productivity. We measure our success through the success of our customers and contribution to the cause of building secure digitalized businesses and communities.
Locations
Estonia
Kesklinna linnaosa, Vesivärava tn 50-201,
Tallinn,
Harju
10126
+3728801525
Focus Areas
Service Focus
- IT Services
- Cloud Computing Services
Client Focus
- Small Business
Industry Focus
- Information Technology
- Enterprise
- Other Industries
Trilight Security Executive Interview
Yan Shmyhol
CEO
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
We are pretty much satisfied with the service and assistance GoodFirms provides to our business. They bring quality traffic to our website.
Please introduce your company and give a brief about your role within the organization.
We are Trilight Security, a cybersecurity services provider. Basically, we are the MSSP and provide managed security service to our SMB customers and larger enterprises. I’m one of the co-founders of the company and currently perform CEO duties.
What is the story behind starting this company?
My co-founders and I have been working in the IT and cybersecurity industries for many years, some for decades. For years I’ve been running digital B2B editions for enterprise IT and Cybersecurity industries and thus I and my partners came to know each other. Step-by-step it turned out that we share the same vision of the future for these industries. So we decided that we can and have to make some contribution to their development, which is especially important now, in the COVID-19 era.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Certainly, we rely on an in-house team model, as providing managed security service requires that qualified cybersecurity professionals are always available for expert assistance and incident handling.
How does your company differentiate itself from the competition?
We are a company providing various cybersecurity services including managed security services. Our team is highly qualified and possesses excellent experience. At the same time, as a company, we are relatively young so currently, our major competitive advantage is that we provide high-quality services at an affordable price. It makes us really suitable and attractive for SMB companies which have become subject to much more cybersecurity threats over the recent years. Another serious advantage of us is our size. It makes us much more flexible and responsive, compared to the majority of the competition and, I would say, personal. This definitely helps make us more customer-friendly.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We work with customers from different industries, such as financial services, telecommunication, software developers, even airspace. Our expertise allows meeting really different demands in the field of cybersecurity, which in turn contributed to the ratio of repetitive customers. Actually, our customers are mostly repetitive, as co-operation in cybersecurity usually starts for us from vulnerability assessment or penetration testing. Then usually comes the phase of eliminating weak spots and improving cybersecurity posture by different means. Repetitive customers are quite habitual for the cybersecurity services industry, as when satisfied with its cybersecurity partner the customer will be very reluctant to change it, because of the very sensitive nature of relations in such partnership.
Please share some of the services that you offer for which clients approach you the most for?
At the moment, apart from our core business, which is MSSP, there is high demand for penetration testing services and, in some cases, vulnerability assessments which I mentioned above. It’s perfectly self-explanatory as before improving security posture one has to find out what it actually is. Pentesting is an excellent way to start the assessment process and get the first results. Then consulting phase may come and, after that, selection of solution or service and implementation.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Well, it will not be discreet enough of me to make such kind of self-assessment, yet, available customer reviews testify to the satisfaction rate being pretty high. We are flexible and customer focus is our priority. Luckily, it’s much easier to maintain it for a company of our size so we try to keep service as professional as possible and communication as personal as possible.
What kind of support system do you offer to your clients for catering to their queries and issues?
The support we offer to our customers depends on managed security service level. It starts from simple e-mail notification regarding issues or could be full remote assistance including tickets, online chats, video meetings, or even personal on-site visits (depends on region).
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
When finalizing MSSP agreements, we usually come to a certain combined model, featuring both Pay per Feature and Pay per Milestone. Price per user or endpoints strongly depends on managed security service level, as it could be just monitoring with subsequent informing customer’s team on some security event, or we can also add incident response assistance. Price will also depend on the time frame, whether it should be 8/5 or 24/7. We normally charge our customers on a monthly basis. Pentesting agreements usually provide for fixed price model.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
It strongly depends on the specific case. We have a range of hourly rates depending on task complexity and consultant level but, as a rule, we do not set a minimum requirement. This is absolutely justified as one of the orders which is our smallest to date, brought us a much bigger contract.
Where do you see your company in the next 10 years?
We are a respected and preferred provider of managed security and specialized cybersecurity services for SMB in European Union and beyond. Our personnel has grown at least ten times in number and we have developed our own cybersecurity training program for mid-level professionals, both internal and external.
Trilight Security Reviews
4 Reviews
- All Services
- IT Services
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Vadym Aristov, Director at at Revival Institute for Future
Posted on Sep 27, 2021
They proved to have very professional and positive attitude towards our tasks.
Review Summary
We asked Trilight Security to provide analysis of our cybersecurity posture, offer and implement measures necessary to strengthen it, if required.
What was the project name that you have worked with Trilight Security?
Basic cybersecurity services for management consulting agency
What is it about the company that you appreciate the most?
They proved to have very professional and positive attitude towards our tasks. We were pleased by them being proactive and ready to do as much as necessary for our satisfaction. Some of their recommendations regarding IT and clouds went beyond the scope of project and let us improve efficiency of our operations.
What was it about the company that you didn't like which they should do better?
Everything’s fine.
Лада Клименко, Director at Клименко. Архитектурное бюро
Posted on Aug 10, 2021
Truly responsive and easy to co-operate with.
Review Summary
We were looking for a cybersecurity company able to develop and implement a cybersecurity management program covering all needs for protection of our clients' data and our productive IT systems. Also we asked to implement a back up and archiving solution. We searched for cybersecurity companies on different resources in relative vicinity, with focus on those working with SMB.
Trilight Security was shortlisted, and we sent them and other contenders requests for proposals and entered into communications. Interaction with them was most convincing in terms of offered solutions and price.
As agreed they implemented an anti-virus solution, VPNs for remote workers and secured our resources from DDoS-attacks and implemented identity management solution to increase overall security and manage access to our proprietary information. They also implemented a basic backup solution which totally suits our needs.
Trilight Security was shortlisted, and we sent them and other contenders requests for proposals and entered into communications. Interaction with them was most convincing in terms of offered solutions and price.
As agreed they implemented an anti-virus solution, VPNs for remote workers and secured our resources from DDoS-attacks and implemented identity management solution to increase overall security and manage access to our proprietary information. They also implemented a basic backup solution which totally suits our needs.
What was the project name that you have worked with Trilight Security?
Cybersecurity for Architecture & Construction Company
What is it about the company that you appreciate the most?
Very quick to react on requests, hands-on experience with everything they do. Truly responsive and easy to co-operate with.
What was it about the company that you didn't like which they should do better?
Everything is fine
Dmytro Pyzyuk
Posted on Feb 18, 2021
Penetration Testing
Review Summary
We decided to run thorough pentesting of our IT infrastructure to find potential vulnerabilities through attack simulation. We ordered Trilight Security an external penetration testing and decided to go for the blackbox model of penetration imitating realistic attack. Trilight Security was unaware of our IT infrastructure and was asked to examine the level of protection of our external gateway, VPN concentrator etc. The testing was necessary, in particular, to meet requirements of the state IT policy.
We were provided with detailed report on results of penetration testing with useful and actionable information about vulnerabilities, level of criticality of each issue and possible solutions to them. We considered all recommendations and implemented majority of them.
We were provided with detailed report on results of penetration testing with useful and actionable information about vulnerabilities, level of criticality of each issue and possible solutions to them. We considered all recommendations and implemented majority of them.
What is it about the company that you appreciate the most?
Professionalism of employees, very easy communications, customer focus
What was it about the company that you didn't like which they should do better?
Everything is just fine
Anton Nichaienko
Posted on Dec 21, 2020
Vulnerability scan of the cloud and hosting services IT system
Review Summary
We are the cloud and hosting services provider and approached Trilight Security for the sake of our IT infrastructure vulnerability assessment. We provided their experts with the necessary information to do a system scan and they made necessary technical and organizational arrangements. They used a vulnerability scanner to check our infrastructure and provided a report on their findings, along with suggested action points. They helped us successfully implement most of their suggestions.
What is it about the company that you appreciate the most?
Very quick reaction to all requests and strong focus on meeting them. Always ready to co-operate and proactive in their actions.
What was it about the company that you didn't like which they should do better?
Nothing particular.