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Acquire. Retain. Grow.

We’re a 100% Australian-owned business process outsourcing company specialising in helping companies acquire, retain and grow their consumer and business customer bases. We have a dynamic team of over 3,000 people representing the country’s largest brands working across seven call centres in Australia, and one call centre in the Philippines.

As Australians, we’re a familiar voice for your customers. As a BPO and extension of your business, we can help you grow revenue and improve customer relationships, whilst reducing your customer service costs.

Australia Australia
31 Troode Street, Perth, Western Australia 6000
61 8 9217 7000
Australia Australia
Level 7, 444 Queen St, Brisbane, Queensland 4000
Australia Australia
Building 1, Level 1, 301 Burwood Hwy Burwood, Adelaide, South Australia 3121
Philippines Philippines
24th Floor, Philamlife Tower 8767 Paseo de Roxas Makati City Metro, Manila, Metro Manila 1226
< $25/hr
1,000 - 9,999
1997

Service Focus

Focus of BPO Services
  • Customer Service - 50%
  • Back Office Services - 50%

TSA Group's exceptional Direct Marketing services give clients a considerable advantage over the competition.

Industry Focus

  • Retail - 15%
  • Insurance - 15%
  • Consumer Products - 14%
  • Financial & Payments - 14%
  • Healthcare & Medical - 14%
  • Telecommunication - 14%
  • Utilities - 14%

Client Focus

70% Small Business
30% Medium Business

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