Tyflex Investments

Tyflex Investments: Premier Zimbabwe BPO Call Center Services

Tyflex delivers world-class Business Process Outsourcing from Harare, specializing in cost-effective call center solutions for international SMEs and NGOs. Our English-fluent agents provide 85%+ CSAT customer support, sales, and back-office services at 30-40% lower costs than Western markets.

Key Services:

• Professional call center operations (3CX/Yeastar/Audiocodes/Epygi VoIP)

• Omnichannel messaging (Telerivet/360Dialog: WhatsApp/SMS/Email)

• Enterprise integrations (Microsoft 365/Teams, Google Workspace, CRM sync)

• 99.9% uptime via solar power + AWS redundancy

Competitive Packages:

• Basic: Voice (8hr shifts) $800/agent/mo

• Standard: Voice + omnichannel $1,200/agent/mo

• Premium: 24/7 full service $1,800/agent/mo

Why Global Clients Choose Tyflex:

• Rapid scaling: 10→100 agents in weeks

• Zero CapEx, fully managed operations

• Proven track record with donor-funded projects

• Flexible: Dedicated facility + secure remote agents

Excellence - Reliability - Partnership

Transform your customer experience. Free pilot available.