Bad times with Velmie
However, over the past several months they became increasingly difficult to engage, in spite of having a paid support agreement with them.
We even tried to get a minimal amount of help to move to a new vendor. No response to emails and messages.
We have moved on, and are trying to calculate how many clients were lost due to inadequate support.
If you're considering them, you should also know this address is not their office. The actual staff are based in Minsk, Belarus.
Definitely not recommended.
What was the project name that you have worked with Velmie?
Social Jukebox
What service was provided as part of the project?
Software Development
Describe your project in brief
We began a relationship with Velmie, previously known as iKantam, a few years ago. Initially they were pretty responsive and attentive.
However, over the past several months they became increasingly difficult to engage, in spite of having a paid support agreement with them. The impact of this was compounded by having deadlines for two social media platforms within 30 days.
Initially, we were promised an additional resource, even adding them to AWS to access the system. A few days later, less three weeks from the deadline, they withdrew the offer.
Then we tried to get a minimal amount of help to move to a new vendor. No response to emails and messages.
We have moved on, and are trying to calculate how many clients were lost due to inadequate support.
If you're considering them, you should also know this address is not their office. The actual staff are based in Minsk, Belarus.
Definitely not recommended.
What is it about the company that you appreciate the most?
The beginning of the project when I was apparently still a valued client.
What was it about the company that you didn't like which they should do better?
The complete abandonment us at a very critical time for our business. If they didn't want to support us or respond to us in a timely manner, have the decency to say it in time for your client to make other arrangements.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $50001 to $200000
- In Progress
- Business Services
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