Visual Design Inc.

After years of attempts with various companies, Visual Design Inc. successfully brought my vision for betforbig.com to life. Their expertise in creating engaging, user-friendly gambling websites set them apart, delivering what others couldn't in less time and with exceptional quality. Highly recommend for their unmatched service and results.

The company never did what they promised. They took money for both a website and hosting. The website they delivered was unusable at all. I gave examples with screen prints and pictures and nothing ever came back as I requested. I just gave up as I kept pouring time in and getting nothing out. Each time it came back worse than before. I could have just done it in WordPress myself. I finally asked them to just provide me a refund. It was my fault for going with them so I told them just give me the hosting fee back and they said that they would but I have not seen that. It is now just the principle of the matter that they offer this 100% money back and they never live up to it. I got nothing but stiffed on the whole deal. These people will steal from you if given the opportunity.

We hired Visual Design Inc to do an update and give our website and logo a fresh look. We sent over detailed documentation as to what we were looking for with numerous examples. The first drafts came over and they were in far left field from anything that we had asked for. We sent back notes with even more examples and details with what we were looking for. We received 4 logo choices and we were told that's all we had to choose. None of them were out of this world but do able so because we felt forced, we picked one.

The second round of edits came - and again, nowhere close to what we had requested. Same with the third round after even more details and explaining what we wanted both in email and over the phone.

We spoke with James and said that obviously there was a disconnect with understanding what we were wanting can we please just cancel the order and process a refund. He wasn't having it. He wanted us to give them just 'one more chance'... we put it in writing that it wasn't working out and per their 100% satisfaction guarantee and we would like a refund. Keep in mind - we paid Visual Design Inc over $2500 for this IN FULL.

After they refused, we disputed it with our bank. We found out about 2 weeks later that the dispute was settled in their favor. This was April 9, 2020. I found out later on that they supplied FALSE documentation that we still owed them money and supposed proof that we received the digital product that they promised. Which we downloaded their drafts that had watermarks on it and was not even in the format that we needed.

Since we were out the funds and our bank wasn't helpful - I decided to try and get SOMETHING for the money we spent.

I contacted Visual Design Inc and was told that in order to work with me/my company again we would have to pay them an ADDITIONAL $650 due to the fact that they hired an attorney because of the dispute. I was trying to be professional and courteous when I spoke with James on the phone and explained that we no longer needed the services and that I would agree to deduct the 'Lawyer Fee' from what we paid if they would just refund the rest. Considering we were still taking a loss, I thought it was a reasonable ask. I was told that he would pass it up to management and would get back to me. After 2 weeks of not hearing back - I sent yet another offer of the lawyer fee plus an additional 30% for them to keep... still, radio silence.

Two weeks went by and no update. I would call and get sent to voicemail. I would chat on their website and when I said my name/company the chat was disconnected. Emails were read (which I have proof of) and never responded to.

I finally called from a friend's cell phone and managed to get through on one of the many numbers that they have. Since it was a different number, I wasn't blocked and sent straight to voicemail. I was told that since they had been dealing with my husband it was HIS MONEY and they weren't going to discuss anything with me. It didn't matter that my name was on the account as well or anything else - the bottom line was I was a female and they weren't going to deal with me.

I went and got my husband on the phone and they seemed like they were going to work with him. He just asked for something to show for the money that we paid them.

Here we are again over a month later... all numbers disconnected, mailboxes full, no return calls or emails. If you actually want a quality product and service... keep looking. Visual Design Inc is not the company for either.

And I am sure that they will discredit this review by saying that I am not a customer or something outrageous like that - but I am happy to upload my receipts, and over 30 pages of email correspondence to prove otherwise.