VoIP Savvy

VoIP Savvy is a unified communications (UC) and open-source telephony services company with operations in Riyadh, Saudi Arabia, and technical delivery teams based in India. We help businesses deploy, migrate, and support reliable VoIP systems using open-source platforms such as Asterisk, FreePBX, Issabel, and VICIdial. Our work covers on-premise, cloud, and hybrid architectures, enabling organizations to run cost-effective and flexible alternatives to proprietary PBX and contact center solutions.

We specialize in Asterisk IP PBX installation and configuration, SIP trunk integration, IVR and call flow design, extension and endpoint provisioning, WebRTC calling, and remote workforce enablement. For call centers, we implement and tune VICIdial environments including inbound queues, outbound and blended campaigns, predictive dialing, call routing, recording/voice logging, agent performance reporting, and operational stability improvements for production traffic.

VoIP Savvy also provides CRM and third-party integrations, including call logging, screen pops, workflow automation, and custom API-based integrations. We support customers who need customization and development work such as dialplan logic, reporting enhancements, integrations, and operational tooling. Our support model includes ongoing SLA/AMC technical support, maintenance, monitoring, troubleshooting, upgrades, and performance tuning.

We serve SMB, mid-market, and enterprise customers across Saudi Arabia, the wider Middle East, and Africa, working with channel partners where required. Our focus is simple: correct implementation, long-term stability, and communication systems that remain dependable after go-live.