AI and Data-Driven Customer Support Outsourcing

Zahoree helps its customers to scale by providing outsourced capacity and expertise to handle customer interactions throughout the customer journey. As part of our services, Zahoree provides the Zahoree Virtual Teams® platform, built to democratize customer support and help companies manage virtual teams of customer facing -and back-end- support Experts. Our platform consolidates data from diverse sources, and includes Artificial Intelligence features to analyze it, including surveys, support cases, product reviews and other sources of customer feedback and behavioral data. We deliver unique visibility into the customer operations and end-customers’ journey.

Certifications/Compliance

ISO 27001
United States United States
Zanker Road, San Jose, California 95134
+1-800-280-7703
Mexico Mexico
Av. Ejército Nacional , Juarez, Chihuahua 32536
+1-800-280-7703
Spain Spain
Calle de Marie Curie, Malaga, Malaga 29590
+1-800-280-7703
NA
50 - 249
2012

Service Focus

Focus of BPO Services
  • Customer Service - 34%
  • Technical Support - 33%
  • Back Office Services - 33%

Detailed Reviews of Zahoree, formerly Infolink-exp

4.8 1 Review
  • All Services
  • BPO Services
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Daniel Farmare

Very easy to work with, and has absolutely lived up to the expectations.

It's been a great experience (almost 4 years) and deemed a big success. Zahoree has been able to find extremely capable agents to cover for all 3 of our languages (Swedish, Norwegian and Danish). We've had weekly or even daily contact to go through ongoing issues and projects, and we have been able to develop a close and rewarding relationship. We now have plans to add even more regions.

What was the project name that you have worked with Zahoree, formerly Infolink-exp?

Customer support for Scandinavia

What service was provided as part of the project?

BPO Services

Describe your project in brief

We were looking to find a way to merge our Swedish, Norwegian and Danish customer support in order to be more efficient and provide better service. Zahoree helped us set up a local team of highly skilled individuals in Malaga, Spain. The project has been an ongoing success and we have continuously scaled up the team in order to keep up with the demand. Zahoree has been very flexible and easy to work with, and our company has continued to use them for new regions within our company.

What is it about the company that you appreciate the most?

A good teamleader and local leadership that is easy to work with when it comes to: Finding the right agents for the team. Learning our products. Receive feedback and act on it.

What was it about the company that you didn't like which they should do better?

From my point of view, I can't think of any real weaknesses. Every support agent recruited has not been the perfect match, but we've had a close dialogue with Zahoree and replaced agents along the way, and right now we're very confident in their abilities to know what kind of people we want.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $200000+
  • Completed
  • Consumer Products