Top Call Center Services in Sacramento, CA

Researched by:Goodfirms Research TeamUpdated:September 22, 2026

Goodfirms has reviewed 3 Call Center Services in Sacramento, CA as of September 2026. The top-ranked firm is TeleDirect Communications (0.0 stars, 0 verified reviews, $50 - $99/hr, founded 1961, Sacramento). Across the category, the median hourly rate is $25, median client rating is 0, and 13% of firms employ 50+ members. Explore the vetted Call Center Services in Sacramento, CA companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you searching for experienced call center services in Sacramento? Your business needs an expert that provides solutions prioritizing the customer experience. When you have taken care of the consumer expectations, the interaction turns into your favor and puts you in a position where you can sway their decisions. The team you hire must have a good balance of skilled people and the latest technology to facilitate exceptional interactions with your customers. While assessing various call center companies in Sacramento, you must find a firm that provides a combination of historical success and solutions driven by innovation that meets your business requirements. However, the abundance of call center options makes it difficult to assess the capabilities of all firms and make the right business choice.
Goodfirms has created a refined list of the top call center outsourcing services in Sacramento to resolve all your selection concerns. This record is complemented with all the information you need making the perfect tool to help you make an ideal selection. The data available with this list includes focus area, project portfolio, experience, pricing model, research, and verified reviews to help you at each step in your selection journey. Make the best use of this list and hire call center service providers in Sacramento that meet your selection criteria.

Goodfirms has verified 3 Call Center Services in Sacramento, CA - part of 1,644+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Service Providers in Sacramento

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • TeleDirect provides on-demand software solutions unsurpassed in the contact center industry. Being the only on-demand contact center in the world, TeleDirect provides online scripting, reporting and lead delivery tools that incorporate your latest business needs in real time. We can help with your call script design, work flow and all the key pieces of information ... read TeleDirect Communications reviews & insights

    TeleDirect provides on-demand software solutions unsurpassed in the contact center industry. Being the only on-demand ... read TeleDirect Communications reviews & insights

    $50 - $99/hr
    50 - 249
    1961
    Sacramento, United States
  • Direct Marketing Partners (DMP) is a B2B strategic marketing, consulting, and tele-services provider that specializes in building target databases and qualified sales lead pipelines to spec for B2B firms with a complex sales process.

    Direct Marketing Partners (DMP) is a B2B strategic marketing, consulting, and tele-services provider that specializes ... read Direct Marketing Partners reviews & insights

    < $25/hr
    10 - 49
    1991
    Sacramento, United States
  • Welcome to Codigsys (Pvt.) Ltd. is dedicated to revolutionizing BPO services. Codigsys is more than a service provider; we are your strategic partner in elevating customer experiences. As a Business Process Outsourcing company, a leader in innovative business solutions, We inherit a legacy of excellence and a commitment to cutting-edge service delivery. What We Offer: ... read Codigsys (Pvt.) Ltd. reviews & insights

    Welcome to Codigsys (Pvt.) Ltd. is dedicated to revolutionizing BPO services. Codigsys is more than ... read Codigsys (Pvt.) Ltd. reviews & insights

    NA
    2 - 9
    2016
    Sacramento, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USSacramento23$40/hr-70View firms
USSacramento
23 firms$40/hr
Value Score70 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Sacramento · $0-24/hr

10 firms in this tier - more than any other city. Top picks: Adrian Agency, Bright Valley Marketing, Instinct Marketing.

Mid-tier leader
Sacramento · $50-99/hr

2 firms in this tier - more than any other city. Top picks: TeleDirect Communications, Ascend RCM.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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