Top BPO Companies in Charlotte, NC

Researched by:Goodfirms Research TeamUpdated:September 8, 2026

Goodfirms has reviewed 20 BPO Companies in Charlotte, NC as of September 2026. The top-ranked firm is Cybertary Charlotte (0.0 stars, 0 verified reviews, $50 - $99/hr, Charlotte). Across the category, the median hourly rate is $75, median client rating is 0, and 25% of firms employ 50+ members. Explore the vetted BPO Companies in Charlotte, NC below, compare their strengths, and connect with the provider best suited to your requirements.

Wish to partner with the business process outsourcing companies in Charlotte? The experts help you in saving the labor cost and buying tools for them to conduct the necessary activities. The BPO service providers in Charlotte offer a group of professionals to guide you through the process of managing your company and its requirements. They hold a big team of skilled employees to help your employees focus on their activities while they manage non-essential tasks. Moreover, the BPO services in Charlotte help you in saving the cost of buying various tools as per the updates in the market. The professionals are equipped with equipment and trained to use them as per the new changes in their functionality. Therefore, to make the process smoother for you to find the one meeting your business goals, a list of the BPO companies in Charlotte is made below with their various experiences.

20Verified firms
$75/hrMedian hourly rate
0 ★Median rating
25%Have 50+ members

Goodfirms has verified 20 BPO Companies in Charlotte, NC - part of 6,164+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top BPO Companies in Charlotte | BPO Service Providers in Charlotte

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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • A Cybertary is a highly skilled professional working as a virtual assistant (VA) to provide administrative support and specialized services to businesses, entrepreneurs, executives and busy individuals. Cybertary takes time to understand your needs and consistently delivers quality work. We will assign your project to the most qualified Cybertary in our diversely skilled network of ... read Cybertary Charlotte reviews & insights

    $50 - $99/hr
    2 - 9
    Charlotte, United States
  • Our mission is to maximize your cash flow with an accurate and efficient billing process, allowing you to focus on providing improved patient care.Provides the data each client needs to strategize and plan for growth. Increases cash flow and stops the practice of routine denials. We bill a % of collections, so costs are aligned ... read Medical Billing Choices reviews & insights

    NA
    10 - 49
    Charlotte, United States
  • Leave it to MedBill123 billing services to help and increase your practice billing revenue by outsourcing your billing service. We are low cost and affordable to meet every client business needs. We take ownership and honor for every client that we come in contact with. Stop the stressing of denials along with the overhead and ... read Medbill 123 reviews & insights

    NA
    10 - 49
    Charlotte, United States
  • Prochant is the leading reimbursement firm with a dedicated focus on HME and pharmacy. When you partner with Prochant, you have the resources necessary to grow your business. As healthcare evolves, so should the way you manage your business. Prochant has a proven track record of helping HME and pharmacy providers meet their financial goals. ... read Prochant reviews & insights

    NA
    250 - 999
    1999
    Charlotte, United States
  • Since its inception in 1994, Carolina Medical Billing continuously strives to provide quality, service-oriented medical billing services and accounts receivable management solutions that allow its clients to focus on patient care, not on routine paperwork.A leader in medical claims billing, HME / DME billing, and accounts receivable management, Carolina Medical Billing has maintained a commitment ... read Carolina Medical Billing reviews & insights

    NA
    50 - 249
    1994
    Charlotte, United States
  • Eliminating Physician Burnout by streamlining their practice and increasing their cash flow. At ReClaim Medical Revenue Solutions LLC, we see you as more than just a client, but as a member of our family. We are passionate about helping private practices succeed by offering a full-service suite of comprehensive, state-of-the-art tools, resources, and solutions tailored ... read ReClaim Medical Revenue Solutions LLC reviews & insights

    NA
    10 - 49
    Charlotte, United States
  • Essential Billing Solutions is a medical billing consulting company. The company was created by Ms.Fentress Green as a personal project while noticing the struggle of many start-up company's revenue shortages. Fentress was inspired by the testimonies of partners she currently assists and decided to expand. Ms. Green has over 20 years in the medical field ... read Essential Billing Solutions reviews & insights

    NA
    10 - 49
    2019
    Charlotte, United States
  • As an agent based and multi-channel contact center solutions provider, we help companies and government agencies manage customer engagements and fulfill back office tasks. From traditional outsourced models to the managment of client owned centers, we balance consumer satisfaction with organizational goals and resources. At a time when technology is providing new means and channels ... read GCS Agents reviews & insights

    $100 - $149/hr
    250 - 999
    2000
    Charlotte, United States
  • Because it's more than a call, your BUSINESS is on the line! SUITE 1000 is a unique live, 24/7 telephone answering service based in Charlotte, NC. We design custom answering solutions for local, regional and national clients. Our job is to ensure that our customers never lose a business opportunity! SUITE 1000 provides both sales ... read Suite 1000 reviews & insights

    < $25/hr
    10 - 49
    Charlotte, United States
  • Pert Transcription Services is a Healthcare Back Office that specializes in providing Medical Transcription, Medical Billing, and Medical Coding solutions to multiple Medical Service Providers in United States of America and Canada and also some European Countries. Having been initiated into the domain in the year 1997, the core enthusiastic and well qualified professional team ... read Pert Transcription Services reviews & insights

    $50 - $99/hr
    2 - 9
    1997
    Charlotte, United States
  • Digital Mouth is a digital marketing agency with deep expertise in data science, precision digital media strategies, digital marketing analytics, and campaign management. What sets Digital Mouth apart is their recognition as a white label digital marketing agency and a competent search engine marketing services provider. Their company consists of data science experts, digital media ... read Digital Mouth Advertising reviews & insights

    NA
    10 - 49
    2011
    Charlotte, United States
  • Based in Burlington, NC, North Star Marketing is a team of marketing and advertising consultants, content developers, graphic designers, programmers and project support specialists. We help companies and nonprofits develop marketing infrastructure and execution strategies. Our clients come in all shapes and sizes and span multiple industries. North Star Marketing can deliver specific projects, such ... read North Star Marketing reviews & insights

    $25 - $49/hr
    10 - 49
    2000
    Charlotte, United States
  • SEO Company Charlotte NC BluemanDigital.com Our Charlotte SEO company provides internet marketing services to small business and professionals. We are recognized as having the top SEO expert Charlotte NC has to offer. All of our SEO services listed below come with guaranteed results: Call us 704-343-8700

    $100 - $149/hr
    2 - 9
    2001
    Charlotte, United States
  • WHAT WE DO - We build businesses with websites, SEO, GMB Optimization, SEM, etc, and we always provide a high ROI. Schedule a FREE 30 Minute Marketing strategy call with one of our advisers here: superiorhost.co/30minutecall GET LEADS NOW - Start with LEADS NOW - SEO can sometimes take months to deliver actionable results, depending ... read Full On Digital reviews & insights

    $25 - $49/hr
    10 - 49
    1998
    Charlotte, United States
  • Fleek” is a slang word that means “on point.” Originally applied to perfectly-groomed eyebrows, the phrase “on fleek” has been used to describe “everything from hash browns to skateboards.” (That’s straight outta Merriam-Webster, in case you don’t believe me.) For a lotta’ business owners, “marketing” is a dirty word. But that’s ‘cause most marketing firms ... read Fleek Consulting reviews & insights

    $25 - $49/hr
    2 - 9
    2014
    Charlotte, United States
  • At RiseFuel, we understand that today’s online marketing is a two-way communication channel right into the lives of your target audience. We can develop your marketing automation, inbound marketing, and SEO strategies and empower your sales team and turn each of them into a measurable ROI that prove the value of your investment with RiseFuel. ... read RiseFuel reviews & insights

    < $25/hr
    2 - 9
    2015
    Charlotte, United States
  • Bluegrey technologies is the best web services and solutions company. We provide solutions on web design, web development, mobile applications, digital marketing, call center services, network support and many more. Our professional creative team of certified web designers makes sure to provide your visitors with the best viewing experience on any of the devices they ... read Bluegrey Technologies reviews & insights

    NA
    250 - 999
    2010
    Charlotte, United States
  • We’re a strategic marketing agency that builds full-funnel campaigns designed to generate traffic, convert leads and drive revenue from marketing to sales. Our efforts revolve around a core focus of increasing your bottom-line while minimizing cost per lead, using a mixture of the latest technologies, marketing automation tools, lead nurturing methods, and traffic generation techniques.

    $50 - $99/hr
    10 - 49
    2011
    Charlotte, United States
  • MetrixIT Solutions is a cutting-edge IT consulting and Software Solutions provider based out of Charlotte, North Carolina that has been an industry leader since opening our doors in 2017. Our consultants come from various backgrounds and we draw strength from the fact that no matter the problem that is presented to us, we have someone ... read METRIX IT reviews & insights

    $50 - $99/hr
    250 - 999
    2017
    Charlotte, United States
  • The Blacksand Group, a minority-owned company with over 20 years of experience in the fintech and financial services industry, specializes in driving revenue for clients through digital marketing, creating channel partnerships, and providing trained BPO account executives. Our expertise in the B2B financial landscape allows us to craft impactful strategies for sustainable growth. We support ... read The Blacksand Group reviews & insights

    $25 - $49/hr
    2 - 9
    0
    Charlotte, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USCharlotte20$62/hr-61View firms
USCharlotte
20 firms$62/hr
Value Score61 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Charlotte · $0-24/hr

2 firms in this tier - more than any other city. Top picks: Suite 1000, RiseFuel.

Mid-tier leader
Charlotte · $50-99/hr

4 firms in this tier - more than any other city. Top picks: Pinckney Marketing, Pert Transcription Services, Cybertary Charlotte.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms