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Best Reservation Software and Online Booking Systems 2026

Are you looking for reservation software or an online booking system? Goodfirms prepares a list of the best reservation software that can be employed for any kind of business. The intuitive framework of the online reservation software helps to adopt the needs of markets, and customers, of any verticle and any size. These user-friendly tools offer a range of features such as online reservations, advanced scheduling, booking management, calendar management, mobile access, payment processing, reporting & analytics, reservation channels, service & support. The research team at Goodfirms curated details related to these features and assessed each of the software for service-seekers. With the help of client reviews, you can select the best out of this reservation system software (Free & Paid):

Goodfirms conducts a thorough review and verification process before including any company in the listings. Some listings may involve fees. [How Goodfirms ensures trust]
Rankings updated: Dec 31, 2025
169 Software

List of the Best Reservation System Software (Free & Paid) with Reviews

  • bookatonce

    bookatonce supports you in your daily work: Make reservations, administrate guest data or create invoices easier and more convenient. And if you want, bookatonce can support you with much more. You’ll save ... read more about bookatonce

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Reservation Software

    Features
    • Budget Management
    • Multi-Channel Management
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Licensing & Deployment
    • Web-based
    • iPhone/iPad
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Upbooking

    UpBooking is a free booking engine reservation software with Zero Fees and Zero Commissions, that can be easily and fully integrated in any accommodation website. It enables your website visitors to access ... read more about Upbooking

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Reservation Software

    Features
    • Booking Channels
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Free
    Preferred Currency
    • EUR (€)
    Vendor pricing page
    Visit website

  • TourCMS

    More than 400 specialist tour and activity operators, trading in 63 countries, 22 languages and with tours in 114 countries, depend on TourCMS for their reservations, e-commerce, and back-office systems. Through the ... read more about TourCMS

    Entry Level Price
    $49 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    40% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations
    • Payment Processing
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • On Premises
    • Web-based
    • Windows
    • Mac
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Webinars
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Small Plan
    $49 Per Month
    Standard Plan
    $159 Per Month
    Pro Plan
    $329 Per Month
    Enterprise Plan
    $569 Per Month
    Visit website

  • Hosty

    Hosty is innovative Airbnb property management software for Airbnb Entrepreneurs and Airbnb Property Management Companies. Our software helps you manage multiple Airbnb accounts using property management tools like Airbnb Single Inbox, Airbnb ... read more about Hosty

    Entry Level Price
    $7 Per Month
    Free Trial
    More than 30 days
    Pricing Type
    Contact Vendor
    40% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Notifications/Reminders
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • CAD ($)
    Free Version
    • No
    Free Trial
    • More than 30 days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Hosty Basic
    $7 Per Month
    Hosty Advance
    $10 Per Month
    Hosty Pro
    $15 Per Month
    Visit website

  • Good Sam

    Responding to hundreds of emails and phone call reservation requests each camping season is painful. We have a free property management & online booking system that will help you automate the reservation ... read more about Good Sam

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Reservation Software

    Features
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • FlexBooker

    FlexBooker brings a beautifully simple approach to accepting bookings for appointments, classes, meeting rooms, and anything else time based, right from your company or organization's website.It takes just a couple of minutes ... read more about FlexBooker

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Customer Management
    • Notifications/Reminders
    • Online Reservations
    • Scheduling

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    1-4 Employees
    $49 Per Month
    5-9 Employees
    $79 Per Month
    10+ Employees
    $99 Per Month
    Visit website

  • Tiqy Pro

    Tiqy Pro is an online booking system that is easy to use, modern and customisable. It is built for tour and activity operators who want to accept reservations in their office, through ... read more about Tiqy Pro

    Entry Level Price
    $29.99 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Reservation Software

    Features
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $29.99 Per Month
    Advanced
    $59.99 Per Month
    Visit website

  • Genkan

    GENKAN is a new approach to holiday rental property management with online bookings for Real Estate agents and property owners in the business of short term Holiday Rentals Property Management. GENKAN incorporates ... read more about Genkan

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • System Bookings

    System Bookings provide complete appointment booking solutions and not an “Off the shelf” product that is limited in functionality. They put a large emphasis on the pre-developement stage to ensure that the ... read more about System Bookings

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Reservation Software

    Features
    • Booking Channels
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • nabooki

    Nabooki’s online booking & marketplace technology helps local service providers get discovered while providing consumers with the convenience to book online 24/7. Automated bookings & reminders help business owners get paid faster ... read more about nabooki

    Entry Level Price
    $35 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    40% in Reservation Software

    Features
    • Booking Channels
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    BOOST
    $35 Per Month
    ACCELERATE
    $65 Per Month
    POWERHOUSE
    $125 Per Month
    Visit website

  • ThinkReservations

    Our property management system is designed to simplify your business operations. Our features and functionality will allow your business to increase revenue and save time.The ThinkReservations team is made up of employees ... read more about ThinkReservations

    Entry Level Price
    $10.00 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Notifications/Reminders
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • One-Time Payment
    Vendor pricing page
    Available Packages
    Standard
    $10.00 Per Month

    Integration
    Integrated With
    • CartStack
    • Whistle
    • Tripadvisor
    • TripTease
    • TrustYou
    • OpenKey
    • Google
    • Google Analytics
    • Facebook
    • Airbnb
    • Booking.com
    • Expedia
    • HotelTonight
    • NCS
    • Posera
    Visit website

  • Beds24.com

    Beds24.com was founded 2006 by a software engineer who saw a need for a powerful yet economic online booking system for hotel and lodging websites.Customers worldwide use Beds24.com booking system and channel ... read more about Beds24.com

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    40% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Bookalet

    Bookalet is an online booking system for individual holiday home owners and holiday lettings agencies.It provides a simple means of enabling sophisticated booking forms on a property owner’s website, of taking bookings ... read more about Bookalet

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    30% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Customer Management
    • Online Reservations
    • Payment Processing
    • Reporting & Analysis
    • Scheduling

    Key Details
    Industries
    • Hospitality
    • Leisure-travel
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • GBP (£)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • iHotel

    iHotelligence was founded in 2012. Since it’s creation we have developed a ground-breaking global Property Management System. Our product is unique in that it is based on the Software as a Service ... read more about iHotel

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    40% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Computer-software
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • PHP Jabbers

    Our PHP-based room reservation system enables both external and internal clients (employees) to reserve meeting rooms in advance. Admins on their part are able to manage and monitor hall bookings from an ... read more about PHP Jabbers

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    40% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Notifications/Reminders
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Bookwhen

    Simple booking for classes, courses, workshops and events. bookwhen allows you to create simple customised public booking pages where you can manage bookings and payments.Whether you’re moving from spreadsheets and phone calls, ... read more about Bookwhen

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    80% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Customer Management
    • Online Reservations
    • Payment Processing
    • Rate Management
    • Scheduling

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages
    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Guest Tracker

    Our campground reservation system uses the functional and well-designed unit chart to assist guests with reservations. Guests can book cabins, RV lots, marina slips, or campsites, selecting for full or partial hookups. ... read more about Guest Tracker

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Notifications/Reminders
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Tashi

    All in one solution for hotel and tour operators. Tashi grows your revenue, drives direct bookings and upsells to your guests. Tashi helps you earn more stars by delivering unforgettable guest experiences. ... read more about Tashi

    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    15% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Notifications/Reminders
    • Online Reservations
    • Payment Processing
    • Rate Management
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Tour Management
    $29 Per Month
    Visit website

  • HiJiffy

    Increase your direct bookings and your customer satisfaction with our AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels. Enable guests to book wherever they are. HiJiffy’s conversational ... read more about HiJiffy

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    70% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Customer Management
    • Online Reservations

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • OTRAMS

    OTRAMS is the worlds leading Travel Management System for travel agents, agencies, travel portals, consolidators, destination management companies & hotel resellers. OTRAMS offers a bouquet of customizable features that are personalized to ... read more about OTRAMS

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations
    • Payment Processing
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • ActivityRez

    With ActivityRez you can manage all of your sales channels in one place. Connect with resellers. Process direct bookings, in person and on your website. Track sales from affiliates and manage payouts. ... read more about ActivityRez

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Online Reservations
    • Payment Processing
    • Reporting & Analysis
    • Rewards & Gamification

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Easy InnKeeping

    Easy InnKeeping is a cloud-based hotel reservation software and hotel property management system developed by GraceSoft. Easy InnKeeping hotel reservation system is an easy to use software application that provides you to ... read more about Easy InnKeeping

    Entry Level Price
    $69 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Notifications/Reminders
    • Online Reservations
    • Payment Processing
    • Rate Management
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Support
    • Video Guides
    • Blogs
    • Webinars
    • Case Study
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Basic
    $69 Per Month
    Advanced
    $139 Per Month
    Premium
    $189 Per Month
    Platinum
    $239 Per Month
    Visit website

  • Inn Style

    Switch to Inn Style in 2020 to save valuable time and money. By managing all your reservations in one place, you can concentrate on being the host and not the secretary.One useful ... read more about Inn Style

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Computer-software
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Windows
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • rezStream Cloud PMS

    Whether it’s our online booking software or marketing and design services, we want to provide the right resources and tools to make you the best innkeeper you can be. Yes, we want ... read more about rezStream Cloud PMS

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Notifications/Reminders
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Packages
    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Rezgo

    With Rezgo’s subscription-free online booking system, managing bookings can be the simplest part of your job. Our dedicated customer success team is here to help you take more bookings, manage them more ... read more about Rezgo

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    • Information-technology-services
    • Leisure-travel
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
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    • Quote Based
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  • Booking Automation

    Booking Automation was launched in 2011 as an in-house software to help us manage our fleet of short term rental homes. As the list of properties we operated grew exponentially, it became ... read more about Booking Automation

    Entry Level Price
    $11.95 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    40% in Reservation Software

    Features
    • Booking Management
    • Calendar Management
    • Notifications/Reminders
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
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    • Flat Rate
    Preferred Currency
    • USD ($)
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    • Yes
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    • 14 Days Trial
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    • Monthly Payment
    Vendor pricing page
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    Standard
    $11.95 Per Month
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  • CourtReserve

    CourtReserve is a powerful tool to help you connect with your players, grow your memberships, fill your courts, and empower your staff and teaching pros. Our intuitive mobile app gives you the ... read more about CourtReserve

    Entry Level Price
    $25 Per Month
    Free Trial
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    Flat Rate
    100% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Notifications/Reminders
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
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    • No
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    • Monthly Payment
    Vendor pricing page
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    Standard
    $25 Per Month
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  • HotelRunner

    Your booking experience can be in any language.HotelRunner supports 24 built-in languages (up to 84), 159 currencies, and local tax rates. Guests can see prices in their local currency with real-time conversion ... read more about HotelRunner

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    80% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Notifications/Reminders
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
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    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • RateTiger

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    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    30% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Notifications/Reminders
    • Online Reservations
    • Payment Processing
    • Reporting & Analysis
    • Scheduling

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • iPhone/iPad
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    • 24x7 Support
    Knowledge Base
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    • Contact Vendor
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    • USD ($)
    Free Version
    • No
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    • Quote Based
    Vendor pricing page Get Free Trial
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  • AGENDA

    Top Booking Software For Tour and Activity Companies. Accept online bookings 24/7 with the easiest to use booking system. Adventure companies across the world use our system for events, tours, classes, camps, ... read more about AGENDA

    Entry Level Price
    $0 One-time
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations

    Key Details
    Industries
    • Hospitality
    • Leisure-travel
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
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    FOXTROT
    $49.99 Per Month
    PRO PLAN
    $99.99 Per Month
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  • Tablein

    Join restaurants in over 47 countries, who manage their bookings with Tablein. Easy to use, simple to setup. No comissions. Sign up for a free 14 day trial.Stop wasting your time on ... read more about Tablein

    Entry Level Price
    $99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs

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    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
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    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $99 Per Month
    Premium
    $149 Per Month
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  • Blue Sky Booking

    Building on our solid foundation, Blue Sky Booking is focused on embracing the newest technologies. Working with new and existing clients, we provide the features and insight you need to compete; it’s ... read more about Blue Sky Booking

    Entry Level Price
    $999 Per Month
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Reservation Software

    Features
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    • Leisure-travel
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides

    Packages
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    Starter
    $999 Per Month
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  • SevenRooms

    SevenRooms was founded on understanding the human side of customer interactions. Find out how by providing a hassle-free, open-API solution, we help global hospitality brands create meaningful guest relationships. Every guest should ... read more about SevenRooms

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    40% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Email
    • Phone
    • 24x7 Support
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    • Help Guides
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    • Blogs
    • Case Studies
    • On-Site Training

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  • BookingCenter

    BookingCenter is a property management system provider for independently owned hotels, motels, B&B’s and resorts across the globe. As one of the pioneers in the hospitality property management industry, we have been ... read more about BookingCenter

    Entry Level Price
    $50 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    40% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Notifications/Reminders
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
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    • Blogs
    • On-Site Training

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    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $50 Per Month
    Visit website

  • OnRes

    Make online reservations simple and streamlined for your guests and simplify booking management for your front-desk staff. OnRes central reservation & online booking system is the engine that drives revenue for your ... read more about OnRes

    Entry Level Price
    Contact vendor
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    N/A
    Pricing Type
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    70% in Reservation Software

    Features
    • Booking Channels
    • Booking Management
    • Calendar Management
    • Online Reservations
    • Reporting & Analysis

    Key Details
    Industries
    • Hospitality
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Windows
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    • Help Guides
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    • Blogs

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Buyer’s Guide

Introduction to the buyer’s guide for reservation software:

Reservation booking is the lifeline of service-based businesses such as the hotel industry, car rentals, hospitals, theatre, travel and tourism, elearning, and others. In such businesses, booking and related activities constitute a significant fraction of daily workflow. Outdated booking processes can immensely hamper productivity. Organizations that cling to traditional methods of booking reservations such as excel sheets or manual register booking not only drain their energy, time, and money but also deprive their customers of a hassle-free booking experience. In the digitally ubiquitous world, providing the facility to book online is vital for customer-centric businesses. 

Profitable businesses have a structured process, systematic approach, and sophisticated reservation booking technology to assist them. A well-organized reservation management system ensures a steady flow of bookings across all assets. Online reservation software works as a diligent front desk for your business.  However, selecting the best reservation software with peculiar traits specific to your business is paramount for establishing a profitable booking business. This buyer's guide for reservation software analyzes all critical aspects of the reservation management system to provide buyers with the essential information required to make a sound investment decision. 

What is the Reservation Software?

Reservation software is a set of application tools that assist businesses to book online reservations, manage them, and receive online payment. The reservation system keeps a complete record of all bookings, including metadata associated with it. It helps businesses in searching for bookings, providing immediate booking assistance or information to the customers regarding their reservations. It comes with features such as a Booking platform, booking management module, notifications reminders, calendar management, rate management, payment processing, customer management, online reservations, reporting and analysis, and scheduling. 

What are the essential components of a reservation management system? 

1. Calendar: A reservation software must have an inbuilt calendar that enables both users and the customers to check date wise availability of reservation 'assets.' The calendar must provide a one glance view of booked or vacant days. (preferably in different colors for eBay visualization).

2. Payment Integration: A reservation software must either provide the facility to pay online itself or through integration with popular payment channels. The software must allow customers to pay with multiple payment methods (credit cards, debit cards, wallets, etc.) in multiple currencies. 

3. Email Integration: Emails at various levels of the customer's journey adds to the authenticity of your business. Reservation software should integrate with popular email services to send automated emails for booking confirmation, payment confirmation, booking date reminders, feedback, etc. Reservation booking software must also have auto-populated templates that can be used to fill booking details. 

4. Channel Integration: Reservation software must have capabilities to integrate on all potential online channels that fetch bookings. Your customers may find you on social platforms, online platforms, your website, etc. Channel integrations allow your customers to start booking right from the channel where they are logged in with central synchronizing to avoid double booking. 

5. Reporting: Streamlined tracking is essential for the improvement of the booking business. Reservation software must provide reports such as sales, conversions, customer profiles, asset requirements, etc. 

6. Review management: Most of the industries that provide online booking facilities are review sensitive businesses. Customer reviews immensely influence future customer inflow. Review management is critical to ensure that upcoming customers receive a favorable view of your business.  

How does a reservation management system work?

  • A reservation software integrates with your business’s website and other digital platforms where you want your customers to connect for online booking. 
  • When the customer reaches any of the digital channels, they find the ‘book now’ button. By clicking the button, the reservation software lands them on the booking page. 
  • Customers can visualize all available assets, prices, timings, and other crucial information on the online booking page, and based on it, can make a booking decision.  
  • The reservation software is a self-service facility that allows customers to fill in their reservation details by themselves. You can customize the booking page according to your business-specific needs. 
  • Most of the details on the booking page just require selecting from the predefined values. Customers need to select their specifics from a set of options. However, based on your business's working conditions, you can also allow customers to put requirements that are not in the predefined list. 
  • Customers select all the values. As soon as they click on the confirm booking button, the reservation is accepted and updated in real-time on all other digital platforms where you accept bookings.
  • You can also set a mandatory information section. If the customer does not fill in any mandatory information, the application will prompt the customer to fill it before confirming the reservation. 
  • For bookings where prepayment is required, the confirm button will redirect the customer to the payment page. Reservation platforms come with payment integration with popular payment apps such as Paypal, Stripe, etc. Once the payment is made, the booking gets confirmed.
  • Reservation software sends a series of automated emails at various stages of the customer's reservation journey, including booking confirmation emails, reminder emails for the upcoming bookings, feedback-seeking mails, etc.  

Why do you need reservation management software?

​​​​​​If you want to maximize your business time

Your physical booking window cannot stay open 24/7. Nor your customers will always endure the hassle of coming to you in person for booking their seats, rooms, etc. A reservation software makes your business available to your clients 24/7 for 365 days. This flexibility helps in achieving enhanced customer satisfaction. 

If you want to manage multiple bookings simultaneously.

Handling simultaneous bookings from numerous customers can cause staff exhaustion. Physically responding to every client's query regarding the vacant seats, available properties for booking, etc. is practically unrealistic. Reservation software can show hundreds of logged in customers' real-time status of available 'assets' for booking and provide complete information regarding the price, availability, timings, and amenities on a single screen. 

If you want to reduce canceled bookings scenarios

Your staff cannot efficiently track every step of the booking process manually. Reservation software does it for your business. All booking steps are recorded accurately, and the system has automated means of sending reminders for booking. It prevents no shows and cancellations. 

If you want real-time insights about your business

Comparing month-wise, week-wise, and day-wise bookings, cancellations, no shows, and Key performance indicators manually will never give you the complete visual picture of your business's performance. Reservation software enables you to easily track key performance metrics such as the number of online inquiries, converted bookings, success percentage, booked to capacity ratio, revenue reports, etc. 

If you want to beat your competitors 

You are competing with thousands of competitors, websites, tools, and strategies. In such a highly competitive market, you need distinct capabilities to stay ahead of your peers. Reservation software puts the scale in your favor by providing you an efficient system for booking reservations for clients. 

What are the different types of reservation management software?

Desktop-based/On-Premise

These types of reservation software are licensed and can be installed within the IT infrastructure of your business. On-Premise reservation systems are easily customizable. Businesses who want to store their booking data on their own servers can opt for on-premise reservation software.

Web-based

Third-party reservation system providers offer online reservation software. No installation is required for this completely independent application. Web-based reservation software can be accessed from anywhere with internet connectivity. 

Cloud-based

The cloud-based reservation software is popular with businesses owing to its massive data storage capabilities and high-speed technology. The cloud-based reservation software hosted through a third-party cloud service provider is a SaaS (Software as a Service) based solution. 

Open Source

The open-source reservation software allows users to customize software codes and modify default settings to enhance the core working functionalities. External plugins can be added to open source reservation systems to increase its utility. Businesses requiring customized reservation solutions can opt for an open source reservation system. 

What are the benefits of reservation management software?

​​​​​​

  • Provide the convenience of booking to your customers: Deploy a reservation system to let your clients book your assets from anywhere and anytime. 
  • Keeps your reservation data safe for cyber breaches: With an encrypted booking system and cybersecurity features, keep your booking and payment data secure for getting compromised. 
  • Easy processing of bookings: Booking any asset with a reservation system software is super easy. It increases the website conversion ratio.
  • Eases your Workload: Manual data entry, mundane tasks, human errors, etc. can increase the workload unnecessarily. Your precious time is destroyed in redundant tasks, and you get less time to work on important elements for the bottom line. Employee satisfaction increases as their workload is reduced significantly.
  • Better client experience: Clients that directly book with you can be rewarded with attractive discounts, promo codes, deals, loyalty benefits, etc. It creates a better client relationship and experience. 
  • Prevent chaos: Multiple bookings, calls, bills, forms, invoices, inventory, etc. can cause chaos on a busy day. In peak booking seasons, this can cause a real mess for your business. The reservation system won't allow you to book more than capacity. It will reduce your work so that you can focus on customers. 
  • Upselling opportunities: On your reservation page, you can list your other products and cross-sale for your business tie-ups also. 
  • Highlight reviews: Reservation software prompts your regular clients to submit testimonials, reviews, and feedback that can be highlighted on the booking page.
  • Security: Reservation software with PCI DSS compliant structure keeps your data safe and booking engine stable. 
  • Controlled Occupancy: With a reservation manager, you can forecast no shows, cancellations, overstays, understays, walkins, etc. to keep occupancy of your property under control. 
  • Increase Productivity: Reservation software increases productivity by eliminating redundant tasks. Your team need not take constant calls or answer frequent emails from customers asking for small details about their bookings. All information they require is already in the reservation software’s vault. 
  • Eliminates error in booking: Booking errors can cause extreme inconvenience to your customers and revenue loss for your business. Manual methods often cause errors in dates, price, double booking the same property, etc. Reservation software eliminates errors and keeps precision in the booking.

How is the reservation management software utilized in various industries?

Tours and Travels Industry: Online tour bookings saw a growth of 8.9% in 2019.In the Tours and travel industry, reservation software allows businesses to set up a complete online booking system for tourists. Tourists can book online and reserve their bus, train, or air seats from tours and travel agencies. Tours and Travel platforms that want to remain at the forefront of the industry can invest in a reservation software that;

  • Creates a booking engine integrated with their website
  • Controls booking from all sources centrally
  • Stores all information securely for compliance and retrieval needs
  • Provides accurate reporting and insights of their ongoing business

Hotels: Today, more inquiries come from online channels rather than offline ones. Businesspersons, tourists, frequent travelers, etc. prefer to book and secure a room before directly coming to the hotel premises. In a recent survey, 88% of respondents said they prefer online channels to book hotels. Hotels need to live up to the modern demands and expectations of the visitors for consistent income and growth. Hotels can deploy hotel booking software that:

  • Increases their operational efficiency by automating the room booking process 
  • Provides real-time visibility of available rooms across all properties
  • Allows visitors to self-serve tasks such as booking, payment, stay extension, room extension, room upgrades, room service orders, cancellations, etc. 
  • Allows hoteliers to set and change pricings automatically based on demand and availability

Rental Service Business:

Rental service businesses such as Car rentals, motorcycle rentals, RV rentals, Taxi rentals, Home Rentals, etc. can use reservation software to rent their services. In the Car Rental industry, 70% of the total revenue will be generated through online sales by 2025. Rental service businesses can deploy reservation software that:

  • Allows them to check vehicle availability, commission rate, etc. with a few clicks
  • Creates a centralized database of all rental properties which is retrievable in a click
  • Allows customers to select from the list of available rental assets and provides them essential information such as pricing per hour/day, seating capacity, type of asset, required advance amount, documents that need to be submitted, and more.
  • Sends automated confirmation emails, hours exceeded notifications, fuel left alerts, etc. 

Restaurants: Reservation software for restaurants allows restaurant owners to build relationships with their customers, connect with guests easily, fill up seats fast, recognize loyalty, and record customer's preferences and dining history for better service in the future. Restaurant owners can deploy a reservation management system that:

  • Lets them set accurate timing for each table booking
  • Allows them to manage their staff schedule and shift plan
  • Comes with POS integration for payment 
  • Has features such as waitlist management, guest analytics, feedback system, mobile application

Event Industry: The event industry can use reservation software for creating automated ticketing systems, managing bookings, and providing reservation convenience to its customers. Event managers can deploy a reservation system that:

  • Allows them to create seat plans for events, add different reservation and ticket types with different pricings, etc.
  • Provides promotional features such as coupon codes for discounts, social media marketing features, sponsorship management, and more
  • Creates a timeline to manage event and guests easily
  • Has features for invoice management, calendar integration, online payment, integration, and more

Aviation: The aviation industry can use reservation software for establishing a robust and scalable flight booking system that integrates with the global distribution system and third party flight APIs.  Airlines, Travel agencies, and flight ticket agents can deploy a reservation system that : 

  • Allows them to provide online booking of flight tickets to their customers
  • Integrates with other channels/ third-party service providers to provide hotel booking, car booking, etc. for a complete travel experience
  • Has advanced merchandising tools, inventory tracking, and ticketing system
  • Has a versatile system for customer grievance management along with every booking, reporting system, and standard compliance management. 

E-learning industry: Currently, the elearning industry is experiencing an increased demand for catering to millions of aspirants who enroll themselves in various types of online courses offered by elearning course providers. Elearning course providers can deploy online reservation software that:

  • Allows course aspirants to browse courses, book seats for online courses, and pay online. 
  • Has inbuilt marketing tools for reaching more course aspirants
  • Allows them to visualize all vacant seat data and oversee all details from a centralized dashboard
  • Has features for webinar booking, special session bookings, email notifications, etc. 

Individual Practitioners: Busy professionals such as Lawyers, Doctors, Therapists, Instructors, etc. have to meet numerous clients in a day. Without pre-appointment and reserved timings for each session, managing a workday is an impossible task. Individual practitioners can deploy an efficient reservation booking system that:

  • Obtains relevant onboarding information of the clients
  • Books automatic reservations for clients based on empty slots
  • Enables clients to pay online for pre-booking
  • Sends automated emails/notifications for feedback

Other businesses: Gyms, Salons, Clubs, Conference hall providers, parking lot providers, campground service providers, amusement parks, waterparks, and other small businesses can deploy reservation booking software that:

  • Facilitate them to manage their space, seats, camps, etc.
  • Allows visitors to book and pay online for confirmed reservations
  • Allows group bookings, multi-session bookings, and more
  • Integrates efficiently with their business website and other interaction points

What are the most sought after features of reservation software?

The features of reservation management software differ from industry to industry. However, some common features apply to all reservation booking systems, such as: 

  • Booking: Reservation software lets customers book online with an automated booking system and intuitive interface. 
  • Automated communications: Online reservation software sends pre-populated emails at various stages of the booking process.
  • Asset Display: Reservation platform displays your live inventory and assets available for booking to customers.
  • Multiple-Channel bookings: This feature allows your customers to initiate booking from various channels where they find you, i.e., website, social media, online booking platforms, etc. 
  • Advanced Analytics and KPIs: Reservation software reports your business’s performance and key performance indicators to help you understand your current business position and decide on future strategy. 
  • Branding features: Most online reservation software allows users to put their customized logos, headers, design formats on the booking page for an enhanced customer experience.
  • Real-time visibility: Reservation software provides real-time status of bookings, available assets, occupancy rates, conversions, etc.Every new booking is simultaneously updated on all integrated channels. 
  • Multiple payment options: Reservation systems broaden payment options by allowing customers to choose their preferred payment mode. Not only payment alternatives, reservation management systems provide facilities to pay in multiple currencies. 
  • Multiple Languages: Booking in multiple languages helps businesses attract more customers worldwide. 
  • Administrative Panels: Users can customize settings, define roles and permissions, and set automation rules using this feature. 

Other Features:

  • Simple to install with installation guide or vendor support 
  • Extensions with pluggable components
  • Mobile application and mobile-responsive user interface

What are the types of essential compliance requirements for reservation software?

1. Recaptcha validation

Online reservation system must have Recaptcha validation at all booking points to prevent automated program spams, malicious bot content, and unwanted server loads. 

2. GDPR compliance

Ensure your online reservation management software is GDPR compliant to protect your customer's personal data such as name address, phone number, web data such as IP address, location, cookie data, category data such as orientation, opinions, and views, biometric data, etc. 

3. ADA compliance

American Disabilities act of 1990 was updated in 2010 to include website accessibility and online booking compliance to prevent discrimination against individuals with disabilities. Your booking website that fails ADA compliance can be sued under the ADA compliance act 2010.

4. PCI DSS for payment

PCI DSS (Payment card Industry Data Security Standards) compliance ensures that cardholder data is safe. Online Reservation software that integrates with payment systems to allow customers online payment facilities must ensure that the third party payment method is PCI DSS compliant for secure payment transactions. 

What types of integrations should you check in the reservation system? 

  • Payment Integrations: Payment integrations with popular channels such as Paypal, CC Avenue, PayU, Stripe, Sagepay, etc. helps your business to provide more payment gateways to your customers.  
  • Website builders for events: Reservation software that can integrate with website builders such as WordPress, Drupal, Woocommerce, Joomla, etc. can help your business build landing pages for reservation. 
  • Calendar integrations: Integrations with calendars such as Google, iOS, Microsoft let your business synchronize booking between multiple sites. 
  • Ecommerce Integrations: Ecommerce integrations with websites such as Shopify, Big-commerce, Magento, etc. helps your business to reach potential customers from these ecommerce giants directly. 
  • Coupon Code website: Coupon code websites such as Groupon allow your business to provide coupons for discounts and run loyalty programs. 
  • Accounting Systems: Accounting Integrations such as Quickbooks allows you to manage your reservation business accounting books directly from within the application. 
  • Others: You should also look for other important integrations such as social media platforms, video conferencing apps, email integrations, form builders, CRM software, etc.  before investing in the software. 

How to choose the best reservation system for your business?

Consider the following factors about the reservation software you are planning to purchase:

  • Does it provide all critical features as required for an effective booking system?
  • Can it work with low bandwidth internet connectivity?
  • Does it help reduce no shows by automated notifications, emails, SMS, etc.?
  • Is the system scalable to accommodate more reservation assets?
  • Does it come for free, or in the freemium or paid version?
  • Are any hidden costs, installation charges, and training charges? 
  • Is the online reservation system compatible with all devices such as desktops, laptops, tablets, and mobile phones? 
  • Whether the reservation platform provides customer data protection, safe payment mode, and encryption to prevent any security breach while the booking is processed?
  • Is the reservation system user-friendly, sophisticated, and easy to use?
  • Does the reservation management software vendor provide 24/7 customer support?
  • Does the reservation software vendor provide a live demo or free trial of its functionalities?

What is the average cost of buying reservation management software?

The cost of the best online reservation management system depends on a large number of factors such as:

  • The industry in which it is used
  • Features it offers
  • Type of software framework and installation: Cloud-based, Web-based, on-premise software, or open-source.
  • Quality of the software, user interface, and customer experience
  • The type of automation functionalities it offers
  • The number of bookings, reservations it can manage simultaneously 
  • Devices it can work upon simultaneously
  • Types of integrations it provides
  • Privacy and the data encryption it provides 

These variations influence and decide the pricing estimations of the reservation software. 

Reservation management software such as  Skedda will cost $5 per month for its Pro plan. It also has a free plan with limited features.  The standard plan of Reservio will cost you $20 per month, with a limitation of 500 monthly bookings. You can upgrade to its pro plan for $40 a month for unlimited monthly bookings. The pro plan of Checkfront will cost you $84 per month, whereas its enterprise edition comes at $169 per month. 

If you are looking for free reservation software, then KWhotel (hotel reservation system), Sagenda (appointment booking system), Upbooking (Multiple industries), and Zaui (Tourism industry reservation system) offer free versions with limited feature plans. If you need free and open source reservation software, then go for QloApps. For other online reservation management software such as Planyo, ResNexus, Reservation Engine, bookatonce, Roverpass, and many others, you need to contact the reservation software vendor for detailed pricing information. Get the updated list of reservation software solutions from the Goodfirms reservation software page. 

Why refer to Goodfirms’ list of Reservation Software?

Goodfirms is one of the preeminent Information Technology market research companies that provide distinguished buying assistance to B2B IT software products and service seekers. Goodfirms relies on versatile research methods, diligent analysis, and meticulous exploration of IT products and services to arm service seekers and buyers with exceptional insights of several hundred IT services and software products.  

Goodfirms provides a comprehensive listing of more than 60K software companies, products, and services, and 30K extensive reviews from verified users, and 1000 plus research surveys on current technologies and trends. Goodfirms analysis helps buyers understand the prime usage, important features, brand reliability, merits, demerits, pricing, and many more aspects of the listed IT products and services. 

The readers of this buyer's guide for reservation software are advised to navigate the list of thoroughly researched best reservation software solutions that provide immense features and best services to manage bookings.  You can also read reservation software reviews here. 

Frequently Asked Questions

What is the Best Reservation Management Software?

The best reservation software provides quality tools, unimpeded uptime, and cost-efficient services. The best reservation system software provides the most relevant functionalities pertinent to the business via quality tools that never fail to deliver. Uptime is critical for reservation-based businesses. In case of poor connectivity to servers and technical glitches, your customers won't wait for your systems to get back on track. The best reservation software providers guarantee up to 99.99% of uptime. Another trait of the best reservation management software is its ability to provide industry-grade services at affordable prices. Cost-efficient services are crucial for a profitable bottom-line. Goodfirms has listed the best reservation software tools such as Skedda, Zaui, QloApps, Planyo, SuperSaas, PeekPro, and more.

Who Can Use the Reservation Software?
  • Hotels, Restaurants, Banquet, Resorts, and Lodges
  • Campground Owners
  • Tourism companies, Travel Operators
  • Parking Lots
  • Sports complexes
  • Conference Rooms, Seminar Halls
  • Service Professionals such as Lawyers, Doctors, Therapists
  • Wedding hall owners
  • Venue Businesses
  • Theatres, Music Concerts 
  • Car rental businesses, SnowMobile rentals, Bike Rentals, Bus and van operators
  • Vacation Property Owners
  • E-learning Course providers
  • Event Businesses
  • Aviation industry
  • Gyms, Salons
  • Amusement parks

Why is it Important to Use a Reservation Management System?

Hobbled by challenges that nag the booking dominant businesses, new age managers and owners know the importance of providing the convenience of online reservation bookings to their customers. 

  • While bookings can be made via personal visits, calls, emails, messages, live chat, etc., these processes are time-consuming and prone to human errors. Also, these may not be available 24/7. However, bookings made via online reservation software are very brisk, error-free, and can be done anytime.
  • Changing the schedule or cancellation is also swift, without hassle, and updated in real-time to avoid any inconvenience to customers.
  • The reversal of payments is also automated, so it doesn’t take away your staff’s work time.
  • Reservation software provides a bulk of upselling and cross-selling opportunities by giving relevant recommendations. AI-enabled reservation software has the ability to provide the most relevant proposition to the customers based on their recent searches or past booking data. It increases the chances of booking as customers get the most pertinent suggestions for bookings.

What Can a Reservation Software Offer?

Reservation software offers plenty of booking options to customers with a robust 24/7 one-page booking experience and mechanism. An easy-to-use reservation booking system also provides customers multiple payment options. It also gives various packages, deals, discounts, offers, and loyalty programs for customers who book online reservations Clients can also get real-time updates for your booking assets and available resources. It also unleashes integrations with meeting room reservation software, event management software, venue booking software, etc.

What Are the Most Tracked Key Performance Indicators in Reservation Based Businesses?
  • Occupancy Rate: The rate of booked assets/resources/space versus total assets/resources/spaces available for booking. For example, in a hotel, if there are 25 rooms available for online booking and 15 are booked, then the occupancy rate is 60%. (This can be calculated easily by hotel reservation software).
  • Total Available Assets: Number of assets available for booking. In the above example, the total available asset units are 25.
  • ADRs:Average daily rate is the revenue generated per booking unit. Suppose each room generates $50 revenue per day on average. Then ADR is $50. It is calculated by dividing the total revenue by the total number of booked assets.
  • ALOB: Average length of booking is the number of days for which an asset is generally booked. 

Other indicators such as commission rates, spending patterns, fill patterns, cancellation rates, peak times, etc., also need to be tracked for making better decisions for the future. An automated reservation system can track all KPIs accurately and in real-time.

What Are the Security Features of Reservation Management Software?

Security concerns are real when booking online. The best online reservation software brims with the latest security measures to provide clients and their users with the safest online booking platform with features such as: 

  • GDPR, ADA, PCI DSS compliance
  • Encrypted panels connected with the POS software so that you don’t have to worry about the customer's billing details getting leaked. 
  • Two-factor authentication for login
  • Built-in Tokenization
  • Valid SSL certificate
  • Vulnerability detection module

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