SuperSaaS

In 2007 most software was still sold via Compact Disc and for installation on your own server. I realised this was cumbersome and customers would rather have a SaaS web service that took care of installing and maintaining that for them, as made possible by the rise of the internet and capable browsers.

Firstly, SuperSaaS is a lot more affordable than competing solutions, we can offer a lower price owing to the large scale and our self-service model, the customer configures everything himself. (We do offer customer support if the customer has trouble with the configuration, of course.).  Secondly, we have over 15 years of experience in the market, which has resulted in a product that’s much more feature rich than competing solutions. The value for the customer is that they will not have to adjust their business process, because it’s likely that our product already supports their way of working.

We are used all over the map, literally, with paying customers in 79 countries and in every industry imaginable, including education, governmental and military.

It’s mainly the breadth of different features, which avoids the customer running into limitations on other products. However, the ability to combine multiple schedules into one is a unique feature to SuperSaaS that enables complex scheduling scenarios. For example, you can allow an end user to book a visit only if the Google calendars of your staff show that one of them is in the office. And then combine that with another schedule to state that for a specific service, specific equipment needs to be available.

We are proud to say that on several of the online rating services available we consistently rank above 4.5 out of 5 stars. SuperSaaS is a self-service system, but customers are welcome to send in feature requests if they feel our system does not meet their needs yet.

In general our customers tend to be very loyal, they only leave us if their business or project ends, but because it’s a self-service product we have no way of knowing whether they return in a different guise at a later date.

We provide extensive documentation, including tutorials, videos and a blog, and they can always contact our help desk if needed.

Customers can contact us by email. Response times are generally within 30 minutes during office hours.

$1.5 million

In the same place as 10 years ago. At the forefront of online appointment scheduling technology.