Best Appointment scheduling software & reservation system
Flexible, affordable solutions to manage your schedule the way you want. With SuperSaaS by your side, don't waste time with back-and-forth emails. Stay available to your clients 24/7, send automatic SMS/email reminders, create waiting lists, custom forms, accept online payments and credits, sync calendars, customize layout style to match your brand, integrate your website, design your own promotions, control access, set pricing rules, and more.
Maximum number of upcoming appointments - 100
Maximum number of registered users - Unlimited
Ad free - Yes
iCalendar sync (Outlook/Google Calendar) - Yes
Past reservations that can be kept - 1000
PACKAGE B
$18.00 Per Month
Maximum number of upcoming appointments - 300
Maximum number of registered users - Unlimited
Ad free - Yes
iCalendar sync (Outlook/Google Calendar) - Yes
Past reservations that can be kept - 3000
PACKAGE C
$28.00 Per Month
Maximum number of upcoming appointments - 600
Maximum number of registered users - Unlimited
Ad free - Yes
iCalendar sync (Outlook/Google Calendar) - Yes
Past reservations that can be kept - 6000
PACKAGE D
$38.00 Per Month
Maximum number of upcoming appointments - 900
Maximum number of registered users - Unlimited
Ad free - Yes
iCalendar sync (Outlook/Google Calendar) - Yes
Past reservations that can be kept - 9000
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Please introduce your product and give a brief about your role within the organization.
SuperSaaS is a flexible and affordable online appointment booking tool that caters to small and large companies, including events, business, education, and more. It is highly customizable, the colour scheme and layout can be adjusted to fit the design of your own site. It comes with unique features such as the ability to connect multiple schedules, waiting lists, and support for over 30 languages. SuperSaaS integrates with many other online services, such as Stripe, PayPal, Square, Facebook, WordPress, Outlook, Google Calendar and many others.
I created the product in 2007, as one of the first SaaS appointment scheduling tools on the market.
What was the objective behind coming up with this software?
In 2007 most software was still sold via Compact Disc and for installation on your own server. I realised this was cumbersome and customers would rather have a SaaS web service that took care of installing and maintaining that for them, as made possible by the rise of the internet and capable browsers.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
Firstly, SuperSaaS is a lot more affordable than competing solutions, we can offer a lower price owing to the large scale and our self-service model, the customer configures everything himself. (We do offer customer support if the customer has trouble with the configuration, of course.). Secondly, we have over 15 years of experience in the market, which has resulted in a product that’s much more feature rich than competing solutions. The value for the customer is that they will not have to adjust their business process, because it’s likely that our product already supports their way of working.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
We are used all over the map, literally, with paying customers in 79 countries and in every industry imaginable, including education, governmental and military.
What are the key features of your software that makes it stand apart from your competitor products in the market?
It’s mainly the breadth of different features, which avoids the customer running into limitations on other products. However, the ability to combine multiple schedules into one is a unique feature to SuperSaaS that enables complex scheduling scenarios. For example, you can allow an end user to book a visit only if the Google calendars of your staff show that one of them is in the office. And then combine that with another schedule to state that for a specific service, specific equipment needs to be available.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We are proud to say that on several of the online rating services available we consistently rank above 4.5 out of 5 stars. SuperSaaS is a self-service system, but customers are welcome to send in feature requests if they feel our system does not meet their needs yet.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
In general our customers tend to be very loyal, they only leave us if their business or project ends, but because it’s a self-service product we have no way of knowing whether they return in a different guise at a later date.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
We provide extensive documentation, including tutorials, videos and a blog, and they can always contact our help desk if needed.
What kind of support system do you offer to your clients for catering to their queries and issues?
Customers can contact us by email. Response times are generally within 30 minutes during office hours.
What has been the revenue for your product for 2022?
$1.5 million
Where do you see your product in the next 10 years?
In the same place as 10 years ago. At the forefront of online appointment scheduling technology.
SuperSaaS Reviews
7
Total Reviews
4.7/5
Overall Rating
0
Recent Reviews
What Users Say
Efficient and budget-friendly appointment management for my growing dance studio
Ryan Clayton
SuperSaaS has truly been a savior in our quest to streamline and elevate our appointment scheduling processes
Anonymous
SuperSaaS is the best scheduling platform out there with awesome prices and excellent customer service.
Theodore Mack
SuperSaaS, a very professional scheduling software that is intuitive, easy to customize and flexible.
Wayne Loxley
Great tool for managing bookings
Erika Jansen van Rensburg , Small Business Owner at Step Fit
What Users Like The Most
Easy to navigate and does everything that I need.
it has everything you need and gives so much flexibility.
It does the job nicely and has made life so much easier for me.
Easy to use, very basic options, nothing sophisticated, always quick to set up any poll.
It really saves me a lot of back and forth via text, a real-time saver for me.
The service is great and the support system is very helpful, if I have any issues they respond quickly.
The standout feature of SuperSaaS is its adaptability. Crafting an appointment schedule to align seamlessly with our diverse membership structures was a breeze. Whether it's an open schedule or a protected one accessible only through personalized accounts, the software effortlessly accommodates our specific requirements.Navigating and utilizing the functionalities is a straightforward process, Outstanding Customer Support
What Users Like The Least
I didn’t find anything but for some users, it may be tough to understand.
Love the scheduling so far but haven’t really been able to get into all other benefits yet, I am looking forward to the rest.
While SuperSaaS allows differentiation between regular users and super users, it falls short in providing options for distinguishing between various regular users. For instance, managing members of a gym with different subscription levels could be more streamlined with additional user categories. Currently, we've worked around this limitation by employing multiple schedules.
Efficient and budget-friendly appointment management for my growing dance studio
I stumbled upon SuperSaaS Appointment Scheduling eight years ago when I was desperately seeking a hassle-free solution to manage class bookings for my dance studio. From the outset, I was impressed by the system's simplicity, reliability, and affordability. Over the years, SuperSaaS has proven to be a reliable companion. The platform is easy to set up and has streamlined the booking and cancellation process for my students, allowing me to focus more on the art of dance rather than administrative tasks. When I suggested new features to enhance the platform's functionality for my dance studio. One standout feature for me is the responsiveness of the SuperSaaS team to user requests they not only acknowledged my requests but also notified me when those features were implemented
What was the project name that you have worked with SuperSaaS?
The pricing structure is reasonable, especially for those just starting and looking for a cost-effective solution.
Very responsive to requests
What do you like the least about SuperSaaS?
None
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Anonymous
Posted on Jan 12, 2024
SuperSaaS has truly been a savior in our quest to streamline and elevate our appointment scheduling processes
We have a bustling fitness center with various membership levels, each requiring a specific schedule tailored to its unique needs. SuperSaaS is a game-changer in appointment scheduling and reservation systems. Our journey with SuperSaaS has been nothing short of extraordinary.
What was the project name that you have worked with SuperSaaS?
The standout feature of SuperSaaS is its adaptability. Crafting an appointment schedule to align seamlessly with our diverse membership structures was a breeze. Whether it's an open schedule or a protected one accessible only through personalized accounts, the software effortlessly accommodates our specific requirements.Navigating and utilizing the functionalities is a straightforward process, Outstanding Customer Support
What do you like the least about SuperSaaS?
While SuperSaaS allows differentiation between regular users and super users, it falls short in providing options for distinguishing between various regular users. For instance, managing members of a gym with different subscription levels could be more streamlined with additional user categories. Currently, we've worked around this limitation by employing multiple schedules.
Rating Breakdown
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Features
Customer Support
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Theodore Mack
Posted on Nov 27, 2023
SuperSaaS is the best scheduling platform out there with awesome prices and excellent customer service.
This software works wonderfully and it's very essential for me and my group while scheduling events. The system is great for finding meeting times for my busy team of freelancers when we come together to work on a client. Have used this software many times always useful and very clear to all that are involved. Very helpful software in making optimal decisions with multiple people’s opinions. Great way to build a schedule for a bunch of busy people.
What was the project name that you have worked with SuperSaaS?
Easy to use, very basic options, nothing sophisticated, always quick to set up any poll.
It really saves me a lot of back and forth via text, a real-time saver for me.
The service is great and the support system is very helpful, if I have any issues they respond quickly.
What do you like the least about SuperSaaS?
Love the scheduling so far but haven’t really been able to get into all other benefits yet, I am looking forward to the rest.
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Wayne Loxley
Posted on May 16, 2023
SuperSaaS, a very professional scheduling software that is intuitive, easy to customize and flexible.
I have researched a lot of solutions before I found this one as I wanted something more reliable. It is an awesome and convenient appointment scheduling software. I am so appreciative of this software. It helps me to manage my client's bookings, and alert them about reminders and such. It keeps me organized and always on time for our company’s clients. I can say that it changed my business and relieved my stress. here you may find features that are simple and easy to use.
What was the project name that you have worked with SuperSaaS?
Easy to navigate and does everything that I need.
it has everything you need and gives so much flexibility.
It does the job nicely and has made life so much easier for me.
What do you like the least about SuperSaaS?
I didn’t find anything but for some users, it may be tough to understand.
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Erika Jansen van Rensburg, Small Business Owner at Step Fit
Posted on Jun 06, 2019
Great tool for managing bookings
SuperSaas is a great tool, I use it for group bookings for my group fitness classes, Great value for money. Just still need to get comfortable with all the functions.
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Meg Mayzelle, Transitions Coach at Peace Corps Transitions by Songgaar
Posted on May 14, 2019
comparable services cost 10x more
We reviewed and tested dozens of scheduling platforms, and SuperSaaS was hands-down the most customizable and also the best priced. The free version is super functional, and the paid version is affordable for small businesses. It is truly designed to work with your business, instead of your business working with the platform. The only downside to SuperSaaS is the way differing time zones are dealt with; we've found it very confusing for our clients.
Unparalleled customization options, comprehensive online support documentation, rapid response to support requests.
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Matt Pickard, Assistant Professor of Accounting Data and Analytics at Northern Illinois University
