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Please introduce your product and give a brief about your role within the organization.
SuperSaaS is a flexible and affordable online appointment booking tool that caters to small and large companies, including events, business, education, and more. It is highly customizable, the colour scheme and layout can be adjusted to fit the design of your own site. It comes with unique features such as the ability to connect multiple schedules, waiting lists, and support for over 30 languages. SuperSaaS integrates with many other online services, such as Stripe, PayPal, Square, Facebook, WordPress, Outlook, Google Calendar and many others.
I created the product in 2007, as one of the first SaaS appointment scheduling tools on the market.
What was the objective behind coming up with this software?
In 2007 most software was still sold via Compact Disc and for installation on your own server. I realised this was cumbersome and customers would rather have a SaaS web service that took care of installing and maintaining that for them, as made possible by the rise of the internet and capable browsers.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
Firstly, SuperSaaS is a lot more affordable than competing solutions, we can offer a lower price owing to the large scale and our self-service model, the customer configures everything himself. (We do offer customer support if the customer has trouble with the configuration, of course.). Secondly, we have over 15 years of experience in the market, which has resulted in a product that’s much more feature rich than competing solutions. The value for the customer is that they will not have to adjust their business process, because it’s likely that our product already supports their way of working.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
We are used all over the map, literally, with paying customers in 79 countries and in every industry imaginable, including education, governmental and military.
What are the key features of your software that makes it stand apart from your competitor products in the market?
It’s mainly the breadth of different features, which avoids the customer running into limitations on other products. However, the ability to combine multiple schedules into one is a unique feature to SuperSaaS that enables complex scheduling scenarios. For example, you can allow an end user to book a visit only if the Google calendars of your staff show that one of them is in the office. And then combine that with another schedule to state that for a specific service, specific equipment needs to be available.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We are proud to say that on several of the online rating services available we consistently rank above 4.5 out of 5 stars. SuperSaaS is a self-service system, but customers are welcome to send in feature requests if they feel our system does not meet their needs yet.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
In general our customers tend to be very loyal, they only leave us if their business or project ends, but because it’s a self-service product we have no way of knowing whether they return in a different guise at a later date.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
We provide extensive documentation, including tutorials, videos and a blog, and they can always contact our help desk if needed.
What kind of support system do you offer to your clients for catering to their queries and issues?
Customers can contact us by email. Response times are generally within 30 minutes during office hours.
What has been the revenue for your product for 2022?
Where do you see your product in the next 10 years?
In the same place as 10 years ago. At the forefront of online appointment scheduling technology.
