Alvaria

United States HQFounded 1973

Deployment

Web-based

Overview

About Alvaria

Our software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Alvaria makes an agent’s day-to-day better and, therefore, the customer’s experience better. We go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria is transforming the way people interact with companies and increasing our client’s profits because of it.

Alvaria is the leader in customer experience and workforce engagement software, fostering better connections through better technology. Our open, innovative platform is purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria is the product of the merger of world leaders Aspect Software and Noble Systems.

At a glance

Software information

Industries served, licensing and the support Alvaria provides.

Industries

  • Automotive
  • Banking
  • Financial-services
  • Hospital-health-care
  • Insurance
  • Retail

Licensing

  • Proprietary
  • Quote Based

Support

  • Email
  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guide
  • Video
  • Blog
  • Case Studies
Languages (1)
English
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Capabilities

Alvaria features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Campaign Management
  • Conference Calling
  • Interactive Voice Response
  • Manual Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

Workforce Management Software

  • Administrative Control
  • Budgeting/Forecasting
  • Contractor Management
  • Performance Monitoring
  • Workforce Mobility

Plans

Alvaria pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video

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